Michele Edmunds
Las Vegas,NV
Summary
Personable Office Administrator with 11 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
Work History
Office Administrator
Wardley Real Estate
08.2012 - 08.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ01.2014
Skills
- Effective Written and Verbal Communication
- Office Management
- Filing
- Memo Preparation
- Database Maintenance
- Office Reception
- Managing Office Supply Inventory
- Office Equipment Proficiency
- Personnel Engagement
- Planning Events
- Administration and Operations
- Coordinate Schedules
- Accuracy Improvements
- Business Correspondence
- Microsoft Office
- Staff Training
Timeline
Office Administrator
Wardley Real Estate
08.2012 - 08.2023
Associate of Science - Health Administration
University of Phoenix
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