MICHELE FLAVIEN
Philadelphia,PA
Summary
Experienced manager with a strong focus on proactive intervention and prevention. Deep understanding of the needs and challenges faced by individuals and communities, gained through extensive experience in public health services, social work services, and community organizations. Specializing in public relations and management, leveraging a multilingual and culturally sensitive background to effectively communicate and connect with diverse populations. A natural leader with a strong desire to help others, the primary goal is to foster a positive and collaborative organizational culture that empowers individuals to reach their full potential.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Service Navigator
Health Federation of Philadelphia
08.2017 - Current
- Helped the medical director efficiently improve patient care to provide quality care
- Oriented and advocated for patients while enhancing their experience to include the providers
- Exceeded targeted goal to reduce A1C levels in patients
- Managed the pediatric immunization registry for under-immunized patients
- Managed the colonoscopy database for eight health centers
- Trained and oriented specialty navigators
- Implemented the Patient-Centered Medical Home concept daily
- Tracked ER discharge registry and redirected patients to their primary care physicians
- Interpret in Spanish, French, or Creole during walk-in hours and in-office appointments.
Community Health Outreach Navigator
Health Federation of Philadelphia
07.2022 - 08.2024
- Recruited more than 400 new patients in need of a medical home through community outreach
- Initiated new partnership opportunities with community and faith-based organizations
- Organized and executed health fairs and educational seminars at local schools and community organizations
- Provided health center information and educational materials targeted to meet community health needs
- Managed obesity and Patient-Lost-to-Care registries
Residential Manager
Choice Empowers Services LLC
10.2018 - 11.2023
- Provided staff supervision and training
- Management of the household and financial information
- Assist individuals’ personal care, independent living skills, and self-advocacy
- Maintained the health of the individuals through medication administration, safety training, and positive behavioral supports
- Maintained contact with medical, dental, and mental health services, and ensured active communication with these parties
- Enjoy recreational activities with individuals’ according to their needs, abilities, and choices
- Helped in the development and implementation of individual support plans to identify person-centered goals
- Lead weekly staff meetings.
Project Assistant
Philadelphia Department of Public Health
04.2021 - 08.2021
- Developed and maintained a journal to document the successes and missteps of the Sisterhood for Health Equity (SHE) project
- Developed a literature review on Black Women with HIV
- Monitored and recruited participants of the SHE projects and documented their progression in the project.
Covid-19 Surveillance
Health Federation of Philadelphia
01.2021 - 04.2021
- Managed the Covid-19 Unit
- Tracked vaccinated and unvaccinated patients
- Provided patients with Covid-19 vaccine information
- Outreached patients to bring awareness about COVID-19 vaccine availability.
Prescription Assistance Program Assistant
Health Federation of Philadelphia
03.2017 - 07.2017
- Managed the Prescription Assistance Program at eight health centers
- Revised and finalized each advocate’s monthly reports through Excel
- Tracked the number of patients seen by advocates and the number of medications ordered, and dispensed to the assigned patients
- Designed training materials for the new advocates for the upcoming year
- Facilitated transition process for advocates by alleviating concerns of the program
- Provided instructions to enhance data entry and analysis.
Outreach and Enrollment Benefits Counselor/ Interpreter
Health Federation of Philadelphia
07.2016 - 03.2017
- Assisted patients and residents with health insurance applications of either Medicaid, the Affordable Care Act, or Emergency Medical Assistance
- Educated patients and residents on the different types of health insurance
- Did outreach in the community to bring awareness to the people in their native language
- Enrolled over a 1000 patients for health insurance
- Interpreted in Spanish, French, and Creole.
Education
Graduate Degree - MPH-Public Health
West Chester University
West Chester, PA01.2022
Graduate Certificate - Health Care Management
West Chester University of Pennsylvania
West Chester, PA08.2021
Bachelor of Science - Public Health
Temple University
Philadelphia, PA01.2012
Skills
- Fluent in French, Spanish, and Creole
- Electronic Health Records
- Peer-to-Peer Records
- Medicaid and Marketplace Insurance
- Managed Insurance Renewals
- Team Coordination Experience
- Reliability
- Decision-making capabilities
- Organized
- Goal-oriented
Certification
- Certified HealthCare Manager
- Certified Spanish Medical Interpreter
- ACA Assister
Timeline
Community Health Outreach Navigator
Health Federation of Philadelphia
07.2022 - 08.2024
Project Assistant
Philadelphia Department of Public Health
04.2021 - 08.2021
Covid-19 Surveillance
Health Federation of Philadelphia
01.2021 - 04.2021
Residential Manager
Choice Empowers Services LLC
10.2018 - 11.2023
Health Service Navigator
Health Federation of Philadelphia
08.2017 - Current
Prescription Assistance Program Assistant
Health Federation of Philadelphia
03.2017 - 07.2017
Outreach and Enrollment Benefits Counselor/ Interpreter
Health Federation of Philadelphia
07.2016 - 03.2017
Graduate Degree - MPH-Public Health
West Chester University
Graduate Certificate - Health Care Management
West Chester University of Pennsylvania
Bachelor of Science - Public Health
Temple University
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