Michele Geier
Lebanon
Summary
Motivated employee with strong customer service and administrative skills. High-volume reader and frequent Jonathan Trumbull Library patron for over twenty years. Committed to providing every library patron with a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Claims and Field Liability Representative
GEICO, Government Employees Insurance
Buffalo
09.1986 - 11.2021
- Provided high-quality telephone and in-person customer service
- Efficiently processed high volumes of customer inquiries and claims
- Handled customer inquiries regarding policy coverage and enforcement
- Specialist in deescalation of circumstances stemming from client or claimant dissatisfaction
- Verified claim information to ensure accuracy of data and compliance with established policies
- Investigated facts and negotiated claim settlements
- Educated customers on their rights under state and federal regulations
- Interviewed claimants and witnesses
- Gathered, reviewed and evaluated evidence
- Analyzed medical records and documents for accuracy and completeness
- Attended court proceedings to present testimony regarding a claim investigation
School Librarian Volunteer
Lebanon Elementary School
Lebanon
09.2012 - 03.2013
- Helped children select and locate age-appropriate books and educational materials.
- Organized book displays to promote reading activities.
- Reshelved books to maintain neat and tidy reading area.
- Assisted in checking in and out of books.
Education
Associate of Applied Science - Child Care
Nassau Community College
Garden City, NY06-1985
Skills
- Customer relationship maintenance
- Time management
- Effective communication
- Conflict resolution
- Policy knowledge and enforcement
- Organization
- Records management
- Typing/word processing
Timeline
School Librarian Volunteer
Lebanon Elementary School
09.2012 - 03.2013
Claims and Field Liability Representative
GEICO, Government Employees Insurance
09.1986 - 11.2021
Associate of Applied Science - Child Care
Nassau Community College
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