Michele Giordano
Ponchatoula,US
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Security Finance
06.2025 - 07.2025
- Supervised day-to-day operations to ensure performance, quality, and service standards were consistently met.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Cultivated strong working relationships with staff, enhancing team morale and engagement.
- Facilitated teamwork by encouraging collaboration among staff on various project tasks to achieve common goals.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Secretary
Gonzales Tire & Automotive
11.2023 - 06.2025
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and correspondence, enhancing communication and supporting efficient business operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily reports, memos, and invoices to ensure accurate documentation and streamline information access.
- Provided clerical support by copying, faxing, and filing documents, facilitating workflow for company employees.
- Maintained electronic filing systems and categorized documents.
Head Cashier
Walmart
10.2020 - 11.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed both cash and card purchases and returns.
- Resolved escalated customer concerns with professionalism and empathy, achieving satisfactory outcomes.
- Covered extra shifts during busy periods to ensure uninterrupted service and support team operations.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managed stock levels effectively to align with customer demand and ensure product availability.
Medical Assistant
Pafford EMS
08.2021 - 03.2023
- Administered Covid tests and vaccinations in a clinical setting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Guided patients to exam rooms, addressed inquiries, and facilitated physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assessed medical supply levels and coordinated replenishment orders to maintain operational efficiency.
Live In Caregiver
Leading Health Care
07.2019 - 07.2020
- Operated lifts and provided unrestricted daily care for wheelchair-bound patient with brain injuries, ensuring comfort and safety.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Improved clients' quality of life through compassionate, attentive care tailored to individual needs.
- Increased clients' nutritional intake by preparing healthy meals aligned with dietary restrictions and preferences.
- Administered medications accurately and timely, ensuring proper dosages for optimal client health.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
Medical Assistant
East Jefferson Family Practice
01.2018 - 05.2019
- - Medical Coding and billing, Insurance Verifications, Front Office Check Patients In and Out, Make Appointments, Answered Phones, File Patient Records
- Documented medical histories, vital signs, and medications to ensure comprehensive patient care.
- Assisted physicians with routine procedures and diagnostic tests, improving workflow and patient satisfaction.
- Adhered to infection control guidelines to maintain a safe and clean clinical environment.
- Coordinated patient referrals to specialists and other healthcare providers for comprehensive care management plans.
- Processed insurance claims and verified coverage to streamline patient access to treatment.
- Improved clinical workflow with the introduction of an electronic health records system.
Office Manager
Office Manager
04.2005 - 05.2018
- Oversaw operations at automotive tires and services facility, ensuring smooth workflow and service delivery.
- Managed front-end operations, addressing in-person information requests and enhancing customer satisfaction.
- - Maintained all accounts payable and receivable transactions
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled all correspondence and communications in a timely and efficient manner.
- Provided exceptional customer service by addressing client inquiries or concerns via phone calls and email correspondence.
- - Designed and maintained electronic files
Education
Diploma - Medical Assistant
Blue Cliff College
Metairie, LA11-2018
Certification
- Driver's License
- First Aid Certification
- Certified Medical Assistant
- CPR Certification
- BLS Certification
Timeline
Assistant Manager
Security Finance
06.2025 - 07.2025
Secretary
Gonzales Tire & Automotive
11.2023 - 06.2025
Medical Assistant
Pafford EMS
08.2021 - 03.2023
Head Cashier
Walmart
10.2020 - 11.2023
Live In Caregiver
Leading Health Care
07.2019 - 07.2020
Medical Assistant
East Jefferson Family Practice
01.2018 - 05.2019
Office Manager
Office Manager
04.2005 - 05.2018
Diploma - Medical Assistant
Blue Cliff College