Michele Gould
Bridgeport,IL
Summary
Detail-oriented Certified Pharmacy Technician with expertise in medication dispensing, inventory management, and customer service. Committed to enhancing patient safety and satisfaction through precise order processing and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Eureka, CA
09.2022 - 10.2025
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in medication preparation, ensuring compliance with safety regulations.
- Educated patients on medication usage and potential side effects, enhancing understanding and adherence.
- Managed inventory levels, performing regular stock checks to minimize shortages or overstock situations.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Collaborated with healthcare professionals to resolve medication discrepancies, promoting patient safety.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician/Inventory Specialist
CVS
Arcata, CA
05.2021 - 09.2024
- Managed medication dispensing process, ensuring accuracy and compliance with regulations.
- Maintained inventory levels, conducting regular audits to prevent stock discrepancies.
- Assisted pharmacists in patient consultations, providing medication usage information.
- Trained new pharmacy technicians on operational procedures and best practices.
- Collaborated with healthcare professionals to streamline patient medication management plans.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Senior Certified Pharmacy Technician
Walgreens
Concord, CA/Eureka, CA
01.2011 - 06.2019
- Supervised medication dispensing processes to ensure accuracy and compliance with state regulations.
- Trained and mentored junior pharmacy technicians on best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with healthcare providers to resolve medication-related issues efficiently.
- Assisted in the development of training materials for new staff onboarding programs.
- Evaluated pharmacy operations regularly, identifying areas for improvement and implementing solutions effectively.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed medication orders.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Associate of Science - Pharmacy
Heald College
Concord09-2011
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Insurance verification
- Inventory management
- Updating medication histories
- Multitasking and organization
- Point of sale systems proficiency
- Medication storage
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
09.2022 - 10.2025
Certified Pharmacy Technician/Inventory Specialist
CVS
05.2021 - 09.2024
Senior Certified Pharmacy Technician
Walgreens
01.2011 - 06.2019
Associate of Science - Pharmacy
Heald College