Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Robert Grimes

Parsonsburg,MD

Summary

Proven Sales Associate at Toyota Lift North East, adept in upselling and sales development, with a knack for building rapport. Excelled in leveraging product knowledge and sales strategies to exceed sales goals. Skilled in maintenance, ensuring customer satisfaction and safety. Achieved significant sales pipeline growth through effective sales training and product promotions.

Proven Service Technician at Atlantic Lift Truck, Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies.

Overview

24
24
years of professional experience

Work History

Sales Associate

Toyota Lift North East
New Castle, DE
10.2017 - Current
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed transactions using a point-of-sale system.
  • Sell maintenance and repair agreements.
  • Upload all sale agreements lease and sales contracts

Road Service Technician

Atlantic Lift Truck
Baltimore, MD
10.2000 - 09.2017
  • Ensured all paperwork was completed accurately and submitted in a timely fashion.
  • Followed instructions given by supervisors during each stage of work assignments.
  • Utilized welding techniques to repair damaged road surfaces.
  • Diagnosed mechanical problems with forklifts and made necessary repairs in accordance with safety standards.
  • Utilized computer diagnostic software to troubleshoot complex mechanical issues quickly and accurately.
  • Performed preventive maintenance on vehicles and heavy equipment.
  • Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
  • Demonstrated excellent communication skills when interacting with customers both verbally and electronically.
  • Documented and updated customer service requests in the system accurately.
  • Reported any discrepancies or irregularities found during service calls to management immediately.

Education

High School Diploma -

Glen Burnie Sr High
Glen Burnie, MD
06-1980

Skills

  • Upselling
  • Sales goals attainment
  • Sales development
  • Product sales
  • Sales strategies
  • Sales pipeline management
  • Building rapport
  • Product promotions
  • Sales training
  • Meeting deadlines
  • Expert in maintenance

Affiliations

  • Love hunting and fishing Boating on my free time

Accomplishments

  • Two time sales awards for over 75 forklifts in one year.
  • Completed sales training Silver award
  • Completed Cummins engine diagnostic and engine overhaul 855 series.
  • Completed training in batteries and chargers
  • Completed training on L/P gas and diesel engines.

Timeline

Sales Associate

Toyota Lift North East
10.2017 - Current

Road Service Technician

Atlantic Lift Truck
10.2000 - 09.2017

High School Diploma -

Glen Burnie Sr High

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Robert Grimes