Michele Hadar
Shelburn,IN
Summary
Coordinated office manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with almost 19 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations. Securing prior authorizations for patients.
Overview
19
19
years of professional experience
Work History
Dental Office Manager
Anthony C Stringfellow D.D.S.
2005.08 - 2024.03
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Identified and communicated customer needs to dentist and dental assistant
Education
High School Diploma -
Downers Grove North High School
Downers Grove, IL01.1977
Skills
- Infection Control
- Payment plans
- Patient Scheduling
- Patient Relations
- Insurance Billing
- Dental Office Management
- Dental software proficiency
- Computer Skills
- Documentation And Reporting
- Written Communication
Timeline
Dental Office Manager
Anthony C Stringfellow D.D.S.
2005.08 - 2024.03
High School Diploma -
Downers Grove North High School
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