Michele Hall
PNC Bank
Imperial,PA
20
years of professional experience
Dependable and detail-oriented Operations Workleader with extensive experience in team collaboration and workflow optimization. Committed to fostering a supportive environment and enhancing employee performance through tailored training programs.
Work History
Investigation and Detection Associate Sr and Avp
8 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Workleader
12 Years 1 Month- Streamlined workflow processes, enhancing efficiency and reducing service turnaround time.
- Led team in executing daily operational tasks, ensuring compliance with banking regulations.
- Mentored staff on customer service best practices, fostering a collaborative work environment.
- Developed training materials for onboarding new employees, improving knowledge retention and performance.
- Developed customized training programs for employees, enhancing their knowledge base and skill sets.
Education
Bachelor of Science - Finance
- Dean's List [Semester and Year]
Skills
Analytical problem-solving
Prioritization and schedulingg
Critical thinking
Attention to detail
Organizational skills
Multitasking
Multitasking Abilities
Computer skills
Excellent communication
Verbal communication
Active listening
Flexible and adaptable
Oral communication
Calm under pressure
Interests
Enjoy participating in cycling for overall physical and mental well-being.
Timeline
Investigation and Detection Associate Sr and Avp
PNC Bank
06.2018 - CurrentRead More
Operations Workleader
PNC Bank
05.2006 - 06.2018Read More
Robert Morris University
Bachelor of Science from Finance
Read More