Kristina Torres
Smithfield,NC
Summary
Professional with strong background in fraud investigation, prepared to contribute effectively to complex cases. Recognized for critical thinking, problem-solving, and maintaining high ethical standards.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adaptability at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Detection and Investigation Analyst Sr
PNC Bank
01.2023 - Current
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Utilized specialized software tools to detect anomalous patterns in customer data which could indicate fraudulent activity.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
Branch Banker
PNC Bank
11.2021 - 01.2023
- Assist customer in achieving their financial goals
- Demonstrates PNC’s CARES model with every customer interaction
- Conduct outbound calls to clients to help them meet there Financial needs
- Conduct loan and credit card applications to help meet there Financial goals
- Ask high gain questions to build relationships with clients to deep understand there Financial
- Well Being
- Deliver customer insights to ensure client is utilizing all the tools and resources that PNC has to offer
- Bilingual Certification through PNC
- NMLS
- Working in a Team Environment
- Lobby Engage
- Daily Debrief
- Assist clients with managing there money to minimize risk and maximize returns
- Compliance with Proper KYC with policy and procdure
- Safety Deposit access
- Retail Consumer Designated Lender
Branch Banker Associate
PNC Bank
01.2019 - 11.2021
- Assist customer in achieving their financial goals
- Demonstrates PNC’s CARES model with every customer interaction
- Conduct outbound calls to clients to help them meet there Financial needs
- Conduct loan and credit card applications to help meet there Financial goals
- Ask high gain questions to build relationships with clients to deep understand there Financial
- Well Being
- Deliver customer insights to ensure client is utilizing all the tools and resources that PNC has to offer
- Identifying Red Flags when conducting customers transactions to ensure no loss to PNC or our clients
- Bilingual Certification through PNC
- Greeting, directing, and tailoring to the needs of the customers
- NMLS
- Process teller transactions including deposits, and withdraws
- Working in a Team Environment
- Lobby Engage
- Daily Debrief
- Compliance with Proper KYC with policy and procedure and balancing on Teller Platforms
- BBVA customer service experience when converted
Key Holder
Champion
11.2017 - 11.2018
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Streamlined opening and closing procedures as integral member of store staff.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Created financial reports and documentation for review by store management staff.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
Certificate - Medical Coding
Allied Medical School
California02.2017
High School Diploma -
Smithfield-Selma High School
Carolina, North06.2011
Skills
- Effective communication
- Leadership
- Performance Goals
- Dispute Resolution
- Risk Level Determination
- Loss Prevention Fraud
- Fraud identification
- Multitasking
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Leadership
- Customer satisfaction
Timeline
Detection and Investigation Analyst Sr
PNC Bank
01.2023 - Current
Branch Banker
PNC Bank
11.2021 - 01.2023
Branch Banker Associate
PNC Bank
01.2019 - 11.2021
Key Holder
Champion
11.2017 - 11.2018
Certificate - Medical Coding
Allied Medical School
High School Diploma -
Smithfield-Selma High School
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