Michele Hamblin
Victorville,CA
Summary
Professional community management professional with solid experience creating and nurturing Common Interest Development Communities. Skilled in developing strategies, fostering engagement, and driving positive outcomes. Strong focus on team collaboration, accountability, and adaptability, ensuring alignment with evolving needs. Reliable and effective in leveraging communication, conflict resolution, and community-building initiatives to drive positive outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Community Manager
Citrus HOA Management
04.2024 - 01.2025
- Directed crisis management efforts during challenging situations, mitigating potential negative impacts on the organization's image or membership base.
- Enhanced community engagement by implementing tailored communication strategies.
- Organized successful community projects that fostered increased member satisfaction.
- Mentored junior team members as they were onboarded into their roles, offering guidance in best practices and ongoing support with complex challenges.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, Meeting Minutes, and Weekly Board of Directors Reports.
- Created Annual Disclosure Reports and Operating and Reserve Budgets to ensure adherence to legal requirements.
- Implemented Deferred Maintenance Repair and Replacement Plans.
Community Manager
RealManage
11.2023 - 12.2023
- Promoted a positive company culture with the Hiring Manager and Division Manager to initiate a positive onboarding experience in support of organizational growth.
Community Association Manager
First Light Property Management
11.2017 - 10.2023
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Effectively managed an on-call Portfolio Management service around the clock, seven days a week: for as many as 24 separate Associations; both in person and remotely.
- Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
Acquisition/Development Manager
Pasadena Community Church Outreach MInistry
08.2016 - 11.2017
- Instrumental in setting up the organizational structure of the organization.
- Overseen the day-to-day operations of the organization.
- Presented project updates during executive meetings to maintain transparency around progress toward key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem-solving.
On-site Co-Manager
Holiday Retirement
02.2015 - 09.2015
- Successfully supervised every facet of managing the performance of over 30 staff members, which involved pre-screening, hiring, conducting new employee orientation, training, timesheet review, motivation, guidance, performance assessment, disciplinary measures, or termination when necessary. Guaranteed accountability and efficiency from the Maintenance, Enrichment, Dining, Housekeeping, Transportation, and administrative staff.
- Prompt reporting, responsibility during Regional Calls/Updates, precise documentation when entering client details; gathering assessments, following up on violations, making deposits, issuing work orders, proposals, and handling financial transactions; daily or as needed.
- Served as a point of contact between owners, upper management, and suppliers while coordinating all unit turns, maintenance issues, building improvements, and renovation initiatives, from inception to finish.
- Effectively performed routine inspections of the association's shared spaces and coordinated necessary measures to guarantee the community's 24-hour safety and security requirements. Guarantees every facet of upholding the community's integrity, while making wise choices to meet all expectations.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations daily.
Property Manager
Sun City Apple Valley Community Association
04.2011 - 02.2015
- Maintained all job duties tasked as the Executive Assistant.
- Displayed effective leadership skills working under the direction of the Board of Directors, General Manager, and Developer overseeing all aspects of the Association's Administrative day-to-day business operations.
- Provided members with a comprehensive understanding of the Davis-Stirling Act, Association Rules, Bylaws, Covenants, Conditions, and Restrictions (CC&Rs), while complying with Federal, State, County, and City regulations.
- Conducted regular property inspections, identifying owner compliance matters.
- Served at the pleasure of the Design Review Community, overseeing Committee meetings, property improvement application submissions, and inspections, and was instrumental in improving the Architectural Guidelines.
- Instrumental in developing an innovative process to facilitate the Community Wide Age Restriction and Community Vehicle Identification Updates.
Executive Assistant to the General Manager
Sun City (Solera) Apple Valley Community Assoc.
01.2007 - 04.2011
- Prepared meeting agendas and minutes for the Executive and General Session meetings.
- Composed all legally required correspondence, and completed all legally required mailings.
- Maintained accurate record-keeping.
- Prepared Board Packets and Financial Reports in a timely manner.
- Responded to phone calls, emails, mail, and visitors to resolve information requests and compliance matters.
- Managed office by ordering office supplies and maintaining office equipment.
- Facilitated training and onboarding for junior team members, fostering a collaborative and professional work environment.
On-Site Property Manager
AT Corp
07.2003 - 10.2006
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Facilitated Rent Collection and tenant screening.
Education
No Degree - General Ed
Pasadena City College
Pasadena, CA09-1993
High School Diploma -
John Marshall Fundamental High School
Pasadena, CA06-1991
Skills
- Administrative Leadership
- Asset Management
- Board Relations
- Budget Preparation and Control
- Client Relations and Retention
- Customer Service-Oriented
- Community Guidelines Enforcement
- Computer Savvy
- Contractor Supervision
- Document Preparation
- Effective Communication
- Engagement strategies
- Financial Management
- Maintenance coordination
Certification
- Certified Community Association Manager (CCAM) from October 2013 - October 2022- California Association of Community Managers.
- Property Management/Sales/ Customer Service Certification from February 2015 - August 2015 - Holiday U
- Notary Public Credentials from July 2013 - July 2017 - National Notary Association
- Customer Service Management from January 1998 - February 1998 - Kaset Services
Timeline
Senior Community Manager
Citrus HOA Management
04.2024 - 01.2025
Community Manager
RealManage
11.2023 - 12.2023
Community Association Manager
First Light Property Management
11.2017 - 10.2023
Acquisition/Development Manager
Pasadena Community Church Outreach MInistry
08.2016 - 11.2017
On-site Co-Manager
Holiday Retirement
02.2015 - 09.2015
Property Manager
Sun City Apple Valley Community Association
04.2011 - 02.2015
Executive Assistant to the General Manager
Sun City (Solera) Apple Valley Community Assoc.
01.2007 - 04.2011
On-Site Property Manager
AT Corp
07.2003 - 10.2006
- Certified Community Association Manager (CCAM) from October 2013 - October 2022- California Association of Community Managers.
- Property Management/Sales/ Customer Service Certification from February 2015 - August 2015 - Holiday U
- Notary Public Credentials from July 2013 - July 2017 - National Notary Association
- Customer Service Management from January 1998 - February 1998 - Kaset Services
No Degree - General Ed
Pasadena City College
High School Diploma -
John Marshall Fundamental High School
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