Summary
Overview
Work History
Education
Skills
Timeline
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Michele Hanna

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service based industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Self Employed

Self Employed Services
05.2021 - Current
  • I'm currently delivering packages and groceries to customers from Wal-Mart and Amazon.
  • I needed a change after 25 years in a casino.
  • Its been a very good experience but I am looking for a new my new career.

UPS Supervisor

UPS
06.2021 - 11.2021
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
    • Monitored workflow to improve employee time management and increase productivity.
    • Directed drivers to their routs and monitored their deliveries

Table Games Dealer

Tulalip Resort Casino
08.2016 - 10.2021
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Utilized My 25 years of customer service experience to interact with customers in a friendly,professional way
  • Ensured compliance with Tribal,State and Federal regulations

Education

High School Diploma -

Sedro Woolley Senior High School
Sedro-woolley, WA
05.1994

Skills

  • Customer Service
  • Troubleshooting
  • Multitasking Abilities
  • accountability
  • Willingness to learn
  • Multi_Tasking
  • Communication
  • Dispute resolution
  • Attention to detail
  • Supervisory training
  • Supervisory experience

Timeline

UPS Supervisor

UPS
06.2021 - 11.2021

Self Employed

Self Employed Services
05.2021 - Current

Table Games Dealer

Tulalip Resort Casino
08.2016 - 10.2021

High School Diploma -

Sedro Woolley Senior High School

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Michele Hanna