Michele Hausler
Kirkville,New York
Summary
Highly experience and dedicated customer service professional offering over 25 years of experience in telephone and face to face customer service. Known for being respectful, punctual and hard working. A solid team player with an out going, positive demeanor and proven skills in establishing rapport with clients. Gifted at working with all types of personalities. Computer literate, adapts quickly to new software and programs contributing to a company’s success.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Wladis Law Firm
East Syracuse, NY
02.2022 - 09.2024
- Greet all clients and visitors
- Meticulously log attorney times and reports for billing
- Create and maintain company blog
- Prepared for all corporate fundraisers and events
- Assist multiple attorneys with opening new matters, conflict checks and file organization.
Collections Representative
Suburban Propane
04.2019 - 05.2021
- Pulled and organized multiple accounts receivable aging reports to determine status of collections and amount of outstanding balances using Microsoft Excel
- Maintained high volume of 80+ outbound/inbound calls daily to reconcile delinquent accounts.
- Counseled debtors on payment options and arrangements to avoid disruption in service.
- Directed incoming calls to internal and external personnel and departments, routing to best qualified departments.
Front Office Manager
Gary’s Auto
East Syracuse, NY
05.2015 - 05.2019
- Answered all incoming lines
- Provide administrative support for owners and supervisors
- Prepared payroll, handled Accounts Receivable/Payables, collections, banking, monthly statements and invoicing
- Monthly sales tax and Highway Use Tax
Rural Carrier
United States Postal Service
Bridgeport, NY
06.2014 - 05.2016
- Greet all clients and visitors
- Meticulously log attorney times and reports for billing
- Create and maintain company blog
- Prepared for all corporate fundraisers and events
- Assist multiple attorneys with opening new matters, conflict checks and file organization.
Education
Bachelor In Business Administration - Business Administration And Management
Lemoyne College
Syracuse, NYAssociate In Business Administration -
Onondaga Community College
Syracuse, NYSkills
- Customer service
- Data entry
- Administrative Support
- Microsoft Word and Excel
- Multi-line phone proficiency
- Confidential document control
Timeline
Administrative Assistant
Wladis Law Firm
02.2022 - 09.2024
Collections Representative
Suburban Propane
04.2019 - 05.2021
Front Office Manager
Gary’s Auto
05.2015 - 05.2019
Rural Carrier
United States Postal Service
06.2014 - 05.2016
Bachelor In Business Administration - Business Administration And Management
Lemoyne College
Associate In Business Administration -
Onondaga Community College