Michele Haywood

• Learned and operated essential tools and equipment effectively.
• Supported team members in completing routine tasks efficiently.
• Maintained the cleanliness and organization of company vehicles consistently.
• Before and after route inspection.
• Participated in training sessions to enhance skill development.
• Load, sort, and deliver the daily route load, lifting 50 pounds unassisted.
• Superior customer service expertise.
• Managed daily delivery operations to ensure timely and accurate shipments.

• Maintained cleanliness and organization of workspaces consistently.
• Collaborated with colleagues to ensure smooth workflow processes.
• Adapted quickly to changing task requirements and priorities.
• Contributed to team goals by providing reliable support during shifts.
• Before and after daily route company vehicle inspections.
• Load, sort, and deliver the daily route load, lifting up to 50 pounds unassisted.
• Superior customer service expertise.

• Organized merchandise on shelves to enhance product visibility and accessibility.
• Assisted in inventory management by restocking items and maintaining accurate stock levels.
• Collaborated with team members to optimize product displays and maintain store standards.
• Ensured compliance with safety protocols while operating equipment for stock movement.
• Provided exceptional customer service by addressing inquiries regarding product availability and location.
• Unloaded, sorted, and palletized merchandise according to product placement within the back stockroom.
• Maintained effective team member communication.
• Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
• Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Unloaded, sorted, and palletized General Merchandise and Grocery trucks.
• Mixed merchandise boxes (called Breakpacks) are sorted by department and aisle, and transported to the appropriate department by manual and electric pallet jacks.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

As Office Manager/Administrative Assistant:

• Managed vendor relationships and procurement processes for office supplies and equipment.
• Implemented organizational systems that improved document management and retrieval efficiency.
• Prepared bid proposals for residential and commercial jobs, insurance claims, and moving claims, performing research for parts procurement and/or replacement costs using Microsoft Excel.
• Prepared job estimates for customers via in-person meetings, emails, advertisements, and phone calls.
• Led initiatives to optimize workflow processes, resulting in improved team performance and morale.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence, Microsoft Office, and Access.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly within QuickBooks.

As a Technician Specialist:

• Hand-cane.
• Danish cord.
• Rattan.
• Splints/Slats.
• Shaker tape.
• Marble resurfacing (specialized).
• Glass, porcelain, and ceramic repairs, refinishing, and touch-ups.
• Minor structural repairs.
• On-site repairs, touch-ups, and refinishing.
• Fabrication and replication.
• Airbrushing with a Paasche airbrush and a portable compressor.
• Refinishing with gravity-fed Sata spray guns while maintaining, repairing, and refurbishing working parts.
• Sanding.
• Buffing.
• Bead-blasting fixtures.
• Distressing pieces per customer specifications.

• Provided exceptional customer service to enhance member and guest experiences, and foster repeat patronage.
• Worked with the POS system to place orders and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
• Collaborated with kitchen staff to ensure accurate food preparation and presentation.
• Trained new staff on menu knowledge, service protocols, and safety standards.
• Resolved guest concerns promptly, maintaining high levels of customer satisfaction.

• Prepared surfaces for refinishing by sanding, cleaning, and masking to ensure quality application.
• Developed standard operating procedures for consistent surface preparation techniques across projects.
• Demonstrated adaptability by quickly learning new technologies as required for specific project needs.
• Conducted inspections of surfaces pre- and post-refinishing to maintain high quality standards.
• Prepped vehicles for refinishing and/or detailing.
• Wet/Dry manual and block sanding.
• Dual-action sander.
• Trimmed out with a small gravity-fed spray gun ('jam' gun).
• Disassemble and assemble many makes, models, and years (1920s-2000s) of vehicles.
• Detailed interiors, exteriors, motors and undercarriages of vehicles (only female, in an industrial park of many men, that can proper sand and buff blacks across Urethanes/clear-coats, enamals/single stage, and tri-coats without swirls left behind.
• Polishing.
• Waxing via orbital or hand.
• Used a clay bar to remove debris and impurities before prepping and/or detailing.
• Extensive usage of pneumatic tools, hand tools, a variety of chemicals, and their MSDS sheets.
• Also, I assisted in antique and classic restorations.

• Managed vault cash flow, ensuring accurate handling and secure storage of funds.
• Supervised daily cash transactions, maintaining operational efficiency and compliance with financial protocols.
• Verify and balance multi-million-dollar collective revenues of Universal, Islands of Adventure, CityWalk, Hard Rock Hotel, Portofino Bay, Lowe's Hotels, Prime Outlets, and Premium Outlets.
• During opening procedures, I possessed half of the open combinations for the main Universal vault and Islands of Adventure vault, as well as their respective interior safes.
• Dual-controlled aspects of every facet of security within my position.
• Stellar record for reconciliation without shortages or overages during openings, shift changes, transfers, intakes, deposits, and closings.
• Received armored security Dunbar deliveries.
• Prepared documentation for all currencies in and out of the vault.
• Documented and shipped through armored Brinks security pick-ups.
• During peak periods, I assisted processors with open locked bags needing reconciliation and sent them to the Cash Match associate from all venues within the parks and respective outlining locations before I received them to process further within the physical vault behind the locked security gate for final depositing destination.