Michele Henning
Lake Worth,FL
Summary
Focused Clinical Director with a background spent overseeing budget, personnel and regulatory concerns. A highly collaborative leader with skills in assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are observed. Offering exemplary communication and organizational skills. Also a problem-solving Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Complete Home Care
Lake Worth, FL
03.2022 - 02.2024
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Developed strategic plans for growth and expansion of clinical services, ensuring long-term organizational success.
- Implemented new policies and educated staff on changes.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Oversaw recruitment efforts to attract top talent in field, contributing to highly skilled workforce capable of delivering excellent patient care services.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and adjusted work schedules for Clinical and Office staff.
- Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Increased Patient Census from 140 to 275
- Reduced hospital readmission rates with development of comprehensive discharge planning processes.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
CLINICAL MANAGER
Complete Home Care
04.2021 - 03.2022
- Promote/exemplify Company mission, vision and values at all times
- Provide daily supervision of field nurses and Home Health Aides to ensure quality of services and maintenance of standards
- Review and investigate clinical content, diagnoses, medical history, medications, fee status and other procedures from records of clients
- Direct staff toward appropriate use of community resources
- Appraise staff performance during their probationary period and annually, provides teaching and counseling necessary to enhance delivery of services and professional development of nursing and health aide staff
- Identify and evaluate client needs and appropriateness of home care by reviewing initial intake screening form before assignment of direct care staff
- Assist with orientation of new professional staff to familiarize them with Agency policies and procedures
- Participate in audits, interdisciplinary team conferences and represent Agency in community as requested
- Review each clinician's schedule for recertification, discharges, and aide supervisory visits
- Review weekly schedule submitted by clinician for changes and updates
- Closely work with senior management regarding financials and benchmarks
- Oversees clinical aspects of agency, supervising all field staff, and assuring compliance to all regulatory agencies and accreditation standards, and managed office in absence of Administrator
- Directs all clinical services related to interdisciplinary team and insures that interdisciplinary care is provided.
DIRECTOR OF PROFESSIONAL SERVICES
Activa Home Health
02.2020 - 03.2021
- Insures adequate and appropriate staffing to meet office needs
- Directs staff in performance of their duties including admission, discharge, transfer, revocation, and provision of services to patients
- Provides proper service control, uniform accounting, and measurement of program outcome for record and reporting systems
- Monitors operations for progress towards accomplishing operational/strategic plans
- Sets and promotes climate conducive to opportunities for staff development, including: orientation, in-services, and continuing education with effective measures of competence and improvement
- Oversees admission process; may conduct on-site initial patient assessment and periodic reassessment and communicates with physician as needed
- Plans, coordinates and delivers care to patient and families as appropriate
- Delegates and assigns patient/family to appropriate staff and team members, ensuring highest quality of care
- Supervises staff responsible for clinical programs and provides assistance with development, implementation and evaluation of respective programs
- Schedules, maintains and facilitates interdisciplinary team meeting for continual updating of patient care plans, exchange of information and problem solving
- Implement and monitor compliance with rules and regulations of Federal and State regulatory agencies and accreditation requirements, and policies and procedures of agency
- Assures complete and accurate medical charts in compliance with all regulatory agencies.
CLINICAL MANAGER
Activa Home Health
04.2017 - 02.2020
- Promote/exemplify Company mission, vision and values at all times
- Provide daily supervision of field nurses and Home Health Aides to ensure the quality of services and maintenance of standards
- Review and investigate the clinical content, diagnoses, medical history, medications, fee status and other procedures from the records of clients
- Direct staff toward the appropriate use of community resources
- Appraise staff performance during their probationary period and annually, provides the teaching and counseling necessary to enhance the delivery of services and the professional development of nursing and health aide staff
- Identify and evaluate client needs and appropriateness of home care by reviewing the initial intake screening form before assignment of direct care staff
- Assist with the orientation of new professional staff to familiarize them with Agency policies and procedures
- Participate in audits, interdisciplinary team conferences and represent Agency in the community as requested
- Review each clinician's schedule for recertification, discharges, and aide supervisory visits
- Review weekly schedule submitted by clinician for changes and updates
- Closely work with senior management regarding the financials and benchmarks
- Oversees the clinical aspects of the agency, supervising all field staff, and assuring compliance to all regulatory agencies and accreditation standards, and managed the office in the absence of the Administrator
- Directs all clinical services related to the interdisciplinary team and insures that interdisciplinary care is provided.
REGISTERED NURSE
Select Specialty Hospital
06.2013 - 11.2018
- Recorded patients' medical information and vital signs
- Administered medications to patients and monitored patient vital signs
- Administered medications to patients and monitored patients for reactions or side effects
- Completed detailed patient intakes, including documenting patient histories and current vitals
- Modified patient treatment plans as indicated by patient's responses and conditions
- Educated patients and families on conditions, treatments, and possible outcomes
- Informed physicians of changes in patient conditions and nursing needs
- Maintained safe, caring environments for patients and families
- Maintained accurate and complete records
- Provided top-notch care, implementing infection control procedures to protect patients and staff
- Recognized changes requiring nursing intervention and implemented appropriate care to reduce risks
- Complied with HIPAA guidelines in all areas of work
- Administered medications to patients and monitored patient vital signs
- Administered prescribed medications and monitored patients for side effects and adverse reactions
- Recorded patients' medical information and vital signs.
REGISTERED NURSE
JFF Medical Center
09.2016 - 03.2017
- Recorded patients' medical information and vital signs
- Administered medications to patients and monitored patient vital signs
- Administered medications to patients and monitored patients for reactions or side effects
- Completed detailed patient intakes, including documenting patient histories and current vitals
- Modified patient treatment plans as indicated by patient's responses and conditions
- Educated patients and families on conditions, treatments, and possible outcomes
- Informed physicians of changes in patient conditions and nursing needs
- Maintained safe, caring environments for patients and families
- Maintained accurate and complete records
- Provided top-notch care, implementing infection control procedures to protect patients and staff
- Recognized changes requiring nursing intervention and implemented appropriate care to reduce risks
- Complied with HIPAA guidelines in all areas of work
- Administered medications to patients and monitored patient vital signs
- Administered prescribed medications and monitored patients for side effects and adverse reactions
- Recorded patients' medical information and vital signs.
Education
KEISER UNIVERSITY
West Palm Beach, FLSkills
- Process Improvement
- Employee Recruitment and Hiring
- Provided top-notch care, implementing infection control procedures to protect patients and staff
- Complied with HIPAA guidelines in all areas of work
- Management
- Knowledge of Home Health regulatory standards and policies
- Kinnser/Wellsky software
- Interdisciplinary Collaboration
- Clinical Leadership/Supervision
- HIPAA
- Profitability Strategies
- Healthcare management
- Problem Identification
Certification
- Registered Nurse
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
Education Experience
ASSOCIATE OF SCIENCE: NURSING, Keiser University, West Palm Beach, FL, 04/2013
References
References available upon request
Timeline
Director of Clinical Services
Complete Home Care
03.2022 - 02.2024
CLINICAL MANAGER
Complete Home Care
04.2021 - 03.2022
DIRECTOR OF PROFESSIONAL SERVICES
Activa Home Health
02.2020 - 03.2021
CLINICAL MANAGER
Activa Home Health
04.2017 - 02.2020
REGISTERED NURSE
JFF Medical Center
09.2016 - 03.2017
REGISTERED NURSE
Select Specialty Hospital
06.2013 - 11.2018
KEISER UNIVERSITY