Summary
Overview
Work History
Education
Skills
Timeline
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Michele Hill

LOUISVILLE,KY

Summary

Dynamic delivery professional with extensive experience at USPS, excelling in route navigation and mail sorting. Proven track record of enhancing customer satisfaction through timely and accurate deliveries. Recognized for strong mechanical aptitude and exceptional communication skills, fostering positive interactions and teamwork in fast-paced environments.

Overview

20
20
years of professional experience

Work History

USPS Letter Carrier

USPS
03.2024 - 01.2025
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Sorted and cased [Number]+ pieces of mail each day with high accuracy.
  • Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.

Delivery Driver

Wiltshire Bakery
04.2015 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Front of House Manager

Blue Dog Bakery
05.2005 - 05.2014
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Education

Bachelor of Science - Dental Hygiene

The University of Texas At Arlington
Arlington, TX

High School Diploma -

Martin High School
Arlington, TX
08-1989

Skills

  • Route navigation
  • Delivery accuracy
  • Mechanical aptitude
  • Package handling
  • Safety awareness
  • Postal regulations
  • Memory retention
  • Mail sorting

Timeline

USPS Letter Carrier

USPS
03.2024 - 01.2025

Delivery Driver

Wiltshire Bakery
04.2015 - 03.2024

Front of House Manager

Blue Dog Bakery
05.2005 - 05.2014

Bachelor of Science - Dental Hygiene

The University of Texas At Arlington

High School Diploma -

Martin High School

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Michele Hill