Michele Hylko
Farmington Hills,MI
Summary
Driven Property/Casualty Insurance Agent with 15 years of experience offering personalized, courteous service. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Insurance Agent
L A Insurance Agency
Southfield, MI
11.2009 - 02.2013
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
Licensed Insurance Agent/Owner
L A Insurance Agency
Dearborn Heights, MI
04.1998 - 10.2008
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Handled outbound and inbound sales-related calls to qualify individuals interested in purchasing insurance coverage.
- Established payment methods for clients to facilitate customer payments and issue receipts.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Collected, analyzed and validated agency commissions.
Education
No Degree - Real Estate Agent Development
Michigan Institute of Real Estate
Southfield, MINo Degree - Property/Casualty Insurance
Dearborn Financial/Kaplan Financial
Southfield, MINo Degree - General Education
Mt. San Antonio College
Walnut, CASkills
- Client Needs Analysis
- Policyholder Communication
- Quotes and Sales
- Policy Renewals
- Form Completion and Submission
- Deposit Collection
- Customer Billing
- Customer Complaint Resolution
- Billing Inquiries
- Customer Service and Assistance
- Inbound Customer Calls
- Professional Correspondence
- Oral and Writing Communication
- Policy Feature Explanations
Timeline
Insurance Agent
L A Insurance Agency
11.2009 - 02.2013
Licensed Insurance Agent/Owner
L A Insurance Agency
04.1998 - 10.2008
No Degree - Real Estate Agent Development
Michigan Institute of Real Estate
No Degree - Property/Casualty Insurance
Dearborn Financial/Kaplan Financial
No Degree - General Education
Mt. San Antonio College
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