Michele Jackson
Las Vegad,Nevada
Summary
Proven track record in enhancing data entry efficiency and conducting thorough quality assurance checks at Bilingual Research. Excelled in motivational and follow-up skills, fostering team success and improving training processes. Achieved daily call quotas through effective multitasking, showcasing a 55 wpm typing speed and a knack for interviewing clients.
Overview
8
8
years of professional experience
Work History
Phone Interviewer
Competitive Edge Research & Communication
01.2019 - 01.2023
- Completed daily quotas efficiently by managing calls effectively, prioritizing tasks, and multitasking when necessary.
- Assisted in the development and implementation of department training materials, ensuring new hires were equipped with necessary knowledge and skills.
- Fostered a positive work environment through collaboration efforts with coworkers highlighting teamwork as a key factor in achieving success.
- Provided constructive feedback to peers during training sessions, contributing to a positive learning environment for new hires.
Executive Phone Interviewer
Bilingual Research
05.2015 - 06.2018
- Streamlined data entry processes for improved efficiency in updating customer information and survey results.
- Conducted quality assurance checks on recorded interviews, ensuring accuracy and adherence to company standards.
- Fostered a positive work environment through collaboration efforts with coworkers highlighting teamwork as a key factor in achieving success.
- Assisted in the development and implementation of department training materials, ensuring new hires were equipped with necessary knowledge and skills.
Education
No Degree - Business Administration
Santa Barbara City College
Santa Barbara, CA06.1990
G.E.D. - General Studies
Carpinteria Senior High School
Carpinteria, CA06.1985
Skills
- Motivational Skills
- Follow-up skills
- Data Recording
- Interviewing Clients
- Typing Speed 55 wpm
Timeline
Phone Interviewer
Competitive Edge Research & Communication
01.2019 - 01.2023
Executive Phone Interviewer
Bilingual Research
05.2015 - 06.2018
No Degree - Business Administration
Santa Barbara City College
G.E.D. - General Studies
Carpinteria Senior High School
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