Michele Jones
Cambridge,OH
Summary
Billing specialist with extensive experience in insurance verification and compliance at People to People. Demonstrated success in managing customer accounts and improving client relationships through effective communication. Proficient in billing software, ensuring high standards of accuracy and detail in financial processes.
Overview
25
25
years of professional experience
Work History
Billing Manager
People to People
Cambridge, Ohio
12.2018 - Current
- Processed billing inquiries from clients and internal teams.
- Managed customer account records and payment histories.
- Assisted clients with payment options and billing questions.
- Maintained compliance with company billing policies and procedures.
- Communicated changes in billing procedures to clients effectively.
- Worked closely with patients to discuss payment arrangements when needed.
- Verified insurance coverage and identified third-party payers for billing purposes.
Office Manager
Dr Charles Dubois, DDS
Cambridge, Ohio
03.2010 - 08.2018
- Managed daily office operations for a dental practice.
- Coordinated patient scheduling and appointment reminders.
- Oversaw billing and insurance claim submissions.
- Trained new staff on office procedures and policies.
- Communicated with patients regarding treatment plans and follow-ups.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Dental Assistant
Dr Charles Dubois, DDS
Cambridge, Ohio
03.2001 - 03.2010
- Assisted in patient preparation for dental procedures and exams.
- Sterilized dental instruments and maintained cleanliness of treatment areas.
- Educated patients on post-treatment care and oral hygiene practices.
- Collaborated with the dental team to ensure smooth workflow and communication.
- Sanitized equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education
High School Diploma -
Buckeye Trail
Lore City, OH05-1991
Skills
- Billing software and payment processing
- Insurance verification and compliance
- Account reconciliation
- Customer account management
- Billing compliance
- Front desk operations
- Appointment coordination
- Relationship management
- Equipment sterilization
- Time management
- Workflow coordination
- Payment plans
- HIPAA compliance
- Effective communication
- Detail orientation
- Team collaboration
References
References available upon request.
Timeline
Billing Manager
People to People
12.2018 - Current
Office Manager
Dr Charles Dubois, DDS
03.2010 - 08.2018
Dental Assistant
Dr Charles Dubois, DDS
03.2001 - 03.2010
High School Diploma -
Buckeye Trail