Anne Sawyer
Greenville,SC
Summary
Detail-oriented Billing Manager with expertise in billing management, problem-solving, and staff training. Proven ability to enhance billing accuracy and streamline operations, resulting in improved cash flow and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Billing Manager
Newlife Medical Billing
Greenville, SC
11.2018 - 07.2026
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Managed billing processes for medical services and insurance claims.
- Reviewed and corrected discrepancies in patient accounts and insurance claims.
- Analyzed billing data to identify trends and improve processes.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Collaborated with healthcare providers to resolve billing issues promptly.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Investigated unapplied payments or credits to determine appropriate application method.
- Monitored delinquent accounts and worked with collections department if necessary.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Trained new staff on billing software and company procedures.
- Developed training materials for staff on compliance and regulations.
- Researched complex billing issues using internal and external resources.
Front Desk Medical Receptionist
Upstate Spine and Wellness
Greer, SC
06.2018 - 10.2018
- Welcomed patients to clinic warmly upon arrival, enhancing their first impression of the wellness environment.
- Answered phone calls promptly, effectively addressing inquiries and concerns to improve patient satisfaction.
- Managed patient check-ins and check-outs with attention to detail.
- Scheduled appointments efficiently using electronic health record systems.
- Contacted patients to confirm scheduled appointments.
- Maintained patient confidentiality while handling sensitive medical information.
- Coordinated communication between healthcare providers and patients seamlessly.
- Processed insurance claims accurately to ensure smooth billing operations.
- Organized clinic files and records for easy access and retrieval.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Front Desk
Palmetto Internal Medicine
Mauldin, SC
06.2017 - 06.2018
- Delivered consistent, high-quality customer service to patients and visitors, enhancing overall patient experience.
- Managed patient check-in and check-out processes efficiently.
- Organized and scheduled patient appointments for various services using electronic health record systems to ensure efficient patient flow.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Coordinated insurance verification and addressed billing inquiries, facilitating smoother patient transactions.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Answered multi-line phone system and directed calls promptly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed daily operations of front desk including cash handling activities when necessary.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Entered patient information into electronic medical record system.
- Verified patient demographic and insurance information at each visit.
- Assisted medical staff with clerical tasks and documentation.
- Maintained professional relationships with colleagues, physicians and vendors.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
Billing Manager
Upstate Healthcare Reimbursement Services
Easley, SC
12.2016 - 05.2017
- Managed billing processes for medical services and insurance claims.
- Streamlined workflows to enhance efficiency in billing operations.
- Reviewed and corrected discrepancies in patient accounts and insurance claims.
- Analyzed billing data to identify trends and improve processes.
- Collaborated with healthcare providers to resolve billing issues promptly.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Researched complex billing issues using internal resources and external sources.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Investigated unapplied payments or credits to determine appropriate application method.
Medical Receptionist
Palmetto Internal Medicine
Mauldin, SC
10.2015 - 11.2016
- Managed patient check-in process for smooth office operations.
- Checked patients in and out for appointments and collected co-payments.
- Assisted patients with forms and provided information about services offered.
- Scheduled patient appointments using electronic health record systems.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance information and collected co-pays efficiently.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained accurate patient records and updated information regularly.
- Communicated effectively with medical staff regarding patient inquiries.
- Handled incoming calls and directed them to appropriate personnel promptly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Contacted patients to confirm appointments to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed referrals for specialist care when requested by physicians or patients.
- Processed referrals for specialist care when requested by physicians or patients.
Education
Finished the Billing and Coding Program - Medical Billing And Coding
Virginia College
Greenville, SC09-2015
Skills
- Medical billing expertise
- Billing management
- Insurance claims
- Claims processing
- Insurance verification
- Denial management
- Payment posting
- Collections experience
- Receivables management
- Billing software
- Data analysis
- SOP development
- Process improvement
- Account reconciliation
- Compliance training
- Revenue management
- Team collaboration
- Problem solving
- CRM
- HIPAA
Timeline
Billing Manager
Newlife Medical Billing
11.2018 - 07.2026
Front Desk Medical Receptionist
Upstate Spine and Wellness
06.2018 - 10.2018
Front Desk
Palmetto Internal Medicine
06.2017 - 06.2018
Billing Manager
Upstate Healthcare Reimbursement Services
12.2016 - 05.2017
Medical Receptionist
Palmetto Internal Medicine
10.2015 - 11.2016
Finished the Billing and Coding Program - Medical Billing And Coding
Virginia College