MICHELE J. SHEHEE

Job Purpose and Overview:

Performs clerical duties, answer phone calls, and act a receptionist for the Department of Supervision. Greet and assist probationers and assist with the check-in process and cases. Schedule appointments for probationers with their supervision officers. Assist the Office Administrative Assistant with program fee, sealing of record applications, case management, and document retrieval and delivery.

• Answer phones calls to Supervision Department and field questions or direct calls to proper supervision officer.
• Greet and assist visitors and/or probationers regarding the check-in process or contacting the named staff member.
• Handle sensitive information discreetly, maintaining confidentiality when managing personnel files or restitution payment from probationers.
• Perform clerical duties such as preparing forms, typing, proofreading, copying and filing.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments for probationers with their supervision officers.
• Act as a contract for the Supervision Department with the Judges, Court Staff, Attorneys, Probationers, Public, and other courts and government entities, and visitors.
• Cover the Office Administrative Assistance's and the secretary in their absence.
• If need cover any duties assigned by the Office Administrative Assistance or Chief or Deputy Chief of Supervision.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

• Assistance to Regional Director for SW office
• A liaison of support for families of those who have love ones currently incarcerated or have been incarcerated
• Supporting the families by any means that can assist he family to be effectively stable and strong
• By means of moral support, networking and connecting the families with other organization and resources within the community/county

• Support the operations of the RIDGE Project by answering phones, greeting guests, receiving and distributing incoming mail, and support the operations of the RIDGE Project by ensuring accurate, fast data entry and administrative support to the programming departments
• Maintain client records and entering incoming and outgoing client data into the database and overseeing mailings of communications and mailings back to clients
• Overseeing all receptionist functions within the office

• Office support for the CEO and Office Manager
• Key responsible for all data entry for medical records for medical profession and Doctors clientele
• All receptionist duties performed as well as training and overseeing intern during summer and school breaks
• Performed assistance for the account department with entry of month-end reporting, payroll and financial inventory and billing of clients
• Trained and support for the DEXA scans and Technician with scans and documentation of medical procedures, ICD coding and billing
• Maintain all patient records and staff records

• Performed testing for new programming coded for EDS and outsource partners, clientele and global networks
• Wrote test conditions if there were any defaults specializing in correct coding and documentation
• IT support for EDS and oversees staff ranging in password resets, security clearance, systems control equipment for software and hardware support
• IT support including cabling, new employee desk/equipment setup, telephone support
• Manage a team for testing UAT/VAT departmental training