Summary
Overview
Work History
Education
Skills
Timeline
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Michele Kubitz

San Diego,CA

Summary

Accomplished professional with significant experience in customer service and e-commerce. Track record of optimizing operational efficiency and leading complex projects. Skilled in data analysis and Microsoft Office, dedicated to enhancing client satisfaction and promoting team collaboration. Strong negotiation and relationship-building abilities support organizational success.

Overview

18
18
years of professional experience

Work History

Customer service/E-commerce

Larson Packaging Company
El Cajon, CA
09.2021 - 09.2025
  • Processed purchase orders efficiently while answering calls promptly.
  • Assisted customers in resolving issues to enhance satisfaction.
  • Collaborated with sales and design teams to ensure timely order fulfillment.
  • Created part numbers within CRM system for accurate inventory management.
  • Utilized various platforms for accounting, order creation, and part number documentation.
  • Supported all departments as required to maintain operational flow.

Dispatcher/technical planner

Ryan Refrigeration Heating & Air
San Diego, CA
12.2020 - 09.2021
  • Managed incoming calls and prioritized dispatch of multiple technicians to ensure timely responses.
  • Created bids and proposals for commercial properties to secure new contracts.
  • Followed up with supply houses on required parts for various jobs, ensuring prompt availability.
  • Ordered necessary parts by contacting supply houses directly to facilitate job completion.
  • Researched specific parts needed for jobs, enhancing accuracy in procurement.
  • Acted as liaison between clients and business to guarantee seamless project execution from start to finish.

Sales coordinator

Advanced Test Equipment Rentals
San Diego, CA
02.2018 - 03.2020
  • Coordinated sales team by managing orders and uploading essential documents.
  • Ensured accuracy of sales orders regarding equipment needs and shipping instructions.
  • Processed all orders with precision and within established timelines.
  • Informed clients promptly about unforeseen delays or issues.
  • Followed up on quoted opportunities to secure sales.
  • Monitored team progress, identified areas for improvement, and proposed actionable solutions.
  • Assisted in preparing prospecting lists to enhance lead generation.
  • Supported additional tasks as needed to help team achieve quotas.

E-commerce project manager

Commonwealth Packaging Company
San Diego, CA
01.2017 - 02.2018
  • Supported two sales representatives in customer interactions throughout project lifecycles.
  • Contacted multiple vendors and mills to gather pricing aligned with company margins.
  • Maintained ongoing customer communication post-project to ensure satisfaction.
  • Negotiated terms and pricing with clients to optimize profitability.
  • Established strong client relationships, ensuring complete accessibility.
  • Created and managed detailed spreadsheets in Excel for project tracking.
  • Collaborated with vendors and mills for competitive pricing and quotes.
  • Worked with internal departments to assess processes and implement system improvements.

Partner Manager/Customer Service Manager

Picture It On Canvas
Poway, CA
01.2011 - 01.2017
  • Helped all customers with issues or questions they had on our E-commerce based website.
  • Hosted weekly meetings to resolve the biggest hurdles the team encountered.
  • Supported two sales agents with new clients.
  • Took lead on projects from beginning to end.
  • Engaged with new customers on what products they are interested in selling.
  • Negotiated terms and pricing with the client.
  • Created unique product codes and product lines with print dimensions and specs of each product.
  • Created a CSV file in Excel to establish batched imports.
  • Communicated with clients via phone and email. (phone preferred)
  • Took batch orders from various companies and imported/exported them into our program.
  • Extremely adaptable to a changing environment.
  • Designed various images and fixed flaws, color issues, cropped out images in photoshop quickly and efficiently.
  • Monitored weekly metrics.

Host/Server

Hard Rock Cafe
Tumon, GU
01.2009 - 01.2011
  • Collaborated in team environment to create memorable and entertaining dining experiences for customers.
  • Ensured immediate eye contact and verbal engagement with customers to enhance satisfaction.
  • Served diverse clientele, effectively communicating in multiple languages.

Assistant Manager/Service Advisor

JMT Autoworks
San Diego, CA
01.2008 - 01.2009
  • Opened shop daily to ensure timely operations.
  • Balanced books and managed payroll, accounts receivable, and accounts payable.
  • Ordered parts while providing customers with vehicle status updates.
  • Maintained cleanliness and organization of shop environment.
  • Managed vendor relations to enhance supply chain efficiency.
  • Communicated effectively with multiple fleet accounts to address service needs.
  • Handled client services, including inquiries and service quotes.
  • Processed cash, check, and credit card transactions accurately.

Education

1st year - Psychology, basic math and science

San Jacinto College
San Jacinto, CA

High School diploma -

West Hills High School
Santee, CA

Skills

  • Operational efficiency
  • Administrative support
  • Schedule management
  • Data analysis
  • Microsoft Office proficiency
  • Sales and marketing strategies
  • Management reporting
  • Accounting expertise

Timeline

Customer service/E-commerce

Larson Packaging Company
09.2021 - 09.2025

Dispatcher/technical planner

Ryan Refrigeration Heating & Air
12.2020 - 09.2021

Sales coordinator

Advanced Test Equipment Rentals
02.2018 - 03.2020

E-commerce project manager

Commonwealth Packaging Company
01.2017 - 02.2018

Partner Manager/Customer Service Manager

Picture It On Canvas
01.2011 - 01.2017

Host/Server

Hard Rock Cafe
01.2009 - 01.2011

Assistant Manager/Service Advisor

JMT Autoworks
01.2008 - 01.2009

1st year - Psychology, basic math and science

San Jacinto College

High School diploma -

West Hills High School

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