Sophia Taylor
Syracuse
Summary
Customer Service Representative with proven expertise in customer satisfaction and inventory management. At Dicks Sporting Goods, enhanced shopping experiences and maintained register integrity, boosting customer loyalty. Skilled in conflict resolution and operational efficiency, great at innovating solutions to meet industry demands. Demonstrates exceptional product knowledge and complaint handling, ensuring operational excellence. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service /Customer Service Cashier
Dicks Sporting Goods
05.2023 - 02.2025
- Enhanced customer satisfaction with friendly and attentive service.
- Resolved customer complaints to ensure positive shopping experience.
- Handled cash and card transactions accurately to maintain register integrity.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
Customer Service /Inventory and Archive Specialist
William G. Pomeroy Foundation
06.2023 - 11.2023
- Collaborated with cross-functional teams to achieve project goals.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Resolved technical problems with innovative strategies.
- Innovated approaches to meet evolving industry demands.
Education
High School Diploma -
Christian Brothers Academy
Syracuse, NY05-2024
Skills
- Customer Satisfaction
- Conflict resolution
- Operational efficiency
- Complaint handling
- Point of sale
- Product knowledge
- Inventory management
Timeline
Customer Service /Inventory and Archive Specialist
William G. Pomeroy Foundation
06.2023 - 11.2023
Customer Service /Customer Service Cashier
Dicks Sporting Goods
05.2023 - 02.2025
High School Diploma -
Christian Brothers Academy
Similar Profiles
Bryce KelleyBryce Kelley
Golf Associate at Dicks Sporting GoodsGolf Associate at Dicks Sporting Goods
JAMES LEDFORDJAMES LEDFORD
Key Carrier at Dicks Sporting GoodsKey Carrier at Dicks Sporting Goods
Destinee BlackDestinee Black
Cashier at Dicks Sporting GoodsCashier at Dicks Sporting Goods