Michele Kyle

Provided strategic support for senior officers within mortgage and consumer lending, private banking, and retail deposits. Researched and assessed emerging trends, technologies, and potential partnerships for the development of an enhanced banking relationships for all consumers. Built a strategic plan for consumer banking focused on combined consumer relationship and a road map for technology and innovation.

• Effectively nurtured and promoted cross sales environment focusing on loan volume, deposit growth, new memberships, services, business, commercial and new retail accounts.
• Collaborated with stakeholders, consumer bankers, operations, technology support and vendors to ensure alignment with business strategy and efficient delivery of products.
• Introduced customer journey mapping process to enhance stakeholder buy-in, and track critical areas in need of improvement.

Key Achievements:

• Lead acquisitions efforts expanding the bank’s presence into Oklahoma and Kansas City area.
• Oversaw successful migration to a new online banking platform, presenting an innovative, consistent experience for all consumers.
• Managed Wichita’s number one mortgage lending team during times of unprecedented loan volume.
• Evaluated, designed and launched a new mortgage lending platform to streamline the home loan process.

Provided oversight to the day-to-day operations to keep the organization running smoothly while meeting business goals. Managed the majority of the bank’s procurement and budgeting activities to acquire resources at the best possible cost. Prepared and managed multi-million dollar budgets for more than half of the bank’s departments. Negotiated contracts and agreements to secure favorable terms and maximize profits. Provided integral support for the creation and execution of the bank’s strategic plan in support of the bank’s long term growth objectives.

• Directed information technology, branch network, operations, compliance, marketing, business development, core processing, security, sales, electronic delivery channels, ATM delivery channels and product development functions of the bank.
• Strategically planned for the future of the organization by developing short, intermediate and long range plans, including acquisition strategies, operational efficiencies, change management and technology needs of the bank to achieve goals and objectives.
• Ensured consistent delivery of all services, promoting strong customer service standards, regulatory compliance and operational efficiency to encourage continuous improvement.
• Determined methods and procedures for executing corporate wide strategic plans and action plan initiatives within the bank.
• Assisted with marketing, advertising, and branding for the bank.
• Actively lead, managed and monitored projects related to operational and product initiatives to ensure the bank is aware and incorporating new trends, technology and product offerings to exceed customer expectations.

Key Achievements:

• Lead the transformation of branch banking experiences, including new interior space, updated and innovative job responsibilities for branch and back office employees, and the introduction of a comprehensive call center to maximize the utilization of new self-serve technology.
• Directed a cross-functional team to evaluate new core processing system and implement an electronic delivery channel and ancillary product systems.
• Inspired cultural change within the organization to improve the customer experience.
• Achieved annual budget goals for expenditures, retail deposit portfolio product mix, fee income and products per household growth and customer profitability.
• Spearheaded corporate initiatives to increase profitability through fee income enhancements while managing enterprise risk and remaining a sound financial institution.
• Substantially improved productivity while reducing staffing and operational costs.

Planned, coordinated, and directed the administrative functions of the organization. Performed traditional HR responsibilities such as maintaining compliance with local, state and federal laws, and structured compensation and benefits according to market conditions and bridge demands. Expanded the role and the department to include performance management and training and development.

• Collaborated with all department managers to ensure position descriptions were in alignment with business needs.
• Established corporate wide sales and customer service training to enhance the customers experience.
• Created a job evaluation process to formalize pay structures and established a culture of paying for performance and rewarding for excellence
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Key Achievements:

• Enhanced the role of Human Resources Manager by becoming a collaborative partner for all senior leaders.
• Worked directly with the bank’s president to achieve a smooth transition to the third generation of family leadership.
• Performed an executive an employment search to locate an accomplished non-family member candidate for the role of Bank President.
• Assisted with the creation and execution of the bank’s first strategic planning initiative and ensured core business strategies and objectives were communicated to achieve success.