Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michele Lilley

Milton,Washington

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

32
32
years of professional experience

Work History

Vacation Property Super Host - Hospitality

Self-employeed
Milton, Washington
06.2012 - Current
  • Collaborated with various team members to meet guests' requests.
  • Greeted and assisted guests and gathered information about each reservation.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided ongoing guest service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Salon Owner

Self-employeed
Milton, Washington
09.2000 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Arranged for regular maintenance services for all beauty equipment.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw daily salon operations and performed general salon tasks.

Salon and spa owner

Self-employeed
Covington, WA

Director of Admissions

Gene Juarez Academy
Federal Way, WA

Education

High School Diploma -

Renton High School
Renton, WA

No Degree - General Studies

Green River Community College
Auburn, WA

1800 Hours - Cosmetology Program - Cosmetology Education

Gene Juarez Academy South Seattle
Federal Way, WA

Skills

  • Service-Oriented
  • Personable and Friendly
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking and Prioritization
  • Warm and Welcoming
  • Decision Making
  • Problem Anticipation and Resolution

Accomplishments

  • Achieved Air BnB Super Host Plus through exceeding standards, maintaining the highest standards, receiving great reviews, and having attention to detail.
  • Certified in Eyelash Extensions
  • Licensed Cosmetologist
  • Certified in four methods of luxury hair extensions
  • Mom

Timeline

Vacation Property Super Host - Hospitality

Self-employeed
06.2012 - Current

Salon Owner

Self-employeed
09.2000 - Current

High School Diploma -

Renton High School

No Degree - General Studies

Green River Community College

1800 Hours - Cosmetology Program - Cosmetology Education

Gene Juarez Academy South Seattle

Salon and spa owner

Self-employeed

Director of Admissions

Gene Juarez Academy

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Michele Lilley