Michele Loy
Indianapolis,IN
Summary
Dynamic leader with proven expertise in production management and warehouse supervision, notably at Langham Logistics. Excelled in enhancing operational efficiency and maintaining quality standards, keeping customer complaints under 2%. Skilled in Microsoft Excel and adept at fostering team productivity. Demonstrates exceptional time management and customer support abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Manager at Law Firm
IST Management Services
Indianapolis, IN
06.2024 - Current
- Print, mail, and ship confidential documents.
- CD to USB file transfers.
- Monitor job progress to ensure quality standards are met.
- Scheduled maintenance tasks when needed, and ensured all equipment is functioning properly.
- Managed daily operations and workflow of the copy center.
- Order, inventory, and track supplies.
Outbound Supervisor
Langham Logistics
Indianapolis, IN
11.2022 - 03.2024
- Supervise up to 25 warehouse employees while making sure all company and customer procedures are followed
- Track and monitor employee attendance and time off through ADP
- Develop direct reports by securing appropriate training, rewarding positive behavior, and applying disciplinary action as appropriate
- Communicates with other departments and functions as needed in support of meeting operational objectives
- Run reports for billing purposes
- Order supplies as needed from vendors
- Assist with planning and preparing for company events
Fulfillment Supervisor
Langham Logistics
Indianapolis, IN
01.2020 - 11.2022
- Supervise up to 20 employees on multiple production lines
- Manage daily production based on client schedule and manpower
- Oversee the inbound receiving of raw materials
- Meet with client via electronic technology
- Run reports for monthly billing purposes
- General office duties, i.e answer phone, email, ordering supplies
Team Lead
Langham Logistics
Indianapolis, IN
10.2007 - 01.2020
- Team Lead for Ride Rite Production
- First point of contact between line worker and supervisor
- Help with implementing new processes and procedures
- Keeping errors and customer complaints under 2%
- Oversee the daily operations of production lines
Education
Some college - Computer Science
Ivy Tech Community College
Indianapolis, IN07.2001
Skills
- Warehouse Supervisor Experience
- Production Management
- Microsoft Excel
- Warehouse management systems
- SAP
- RF usage
- Microsoft Office programs
- Clerical experience
- Time management
- Customer support
- Forklift certified
- OSHA Certified
Certification
OSHA 30, 05/01/20, Present
Timeline
Site Manager at Law Firm
IST Management Services
06.2024 - Current
Outbound Supervisor
Langham Logistics
11.2022 - 03.2024
Fulfillment Supervisor
Langham Logistics
01.2020 - 11.2022
Team Lead
Langham Logistics
10.2007 - 01.2020
Some college - Computer Science
Ivy Tech Community College
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