Michele Macaluso
Jacksonville,FL
Summary
Detail-oriented healthcare professional with extensive Mayo Clinic experience in patient intake, room preparation, and electronic health record updates. Skilled in collecting patient histories, verifying medications, and communicating patient needs to nurses and physicians. Consistently supports organized, efficient, and compassionate patient care.
Overview
37
37
years of professional experience
Work History
Clinical Assistant
Mayo Clinic
Jacksonville, Florida
07.2018 - Current
- Assisted Mayo Clinic care teams with patient intake and room preparation
- Obtained vital signs and updated electronic health records
- Collected patient histories and verified medication information
- Communicated patient needs to nurses and physicians
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
Desk Receptionist
Mayo Clinic
Jacksonville, Florida
11.2000 - 07.2018
- Greeted patients and visitors at the Mayo Clinic front desk with professional courtesy.
- Checked in clients to verify identities and confirm appointments, ensuring accurate records for patient visits.
- Made reminder calls to patients about upcoming appointments, contributing to improved attendance rates. of upcoming appointments.
- Checked in x-rays for patients visiting providers, facilitating timely access to necessary imaging for consultations.
- Received incoming prescription requests and forwarded to the provider for approval.
Restaurant Manager
Orange Tree
Jacksonville, Florida
01.1990 - 09.2000
- Oversaw recruitment, hiring, onboarding, training, scheduling, and evaluation of employees to build a skilled and efficient team
- Monitored food safety and sanitation across Orange Tree operations
- Scheduled Orange Tree staff shifts and balanced daily coverage
- Ordered supplies and tracked inventory to ensure optimal stock levels for Orange Tree restaurant
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved guest concerns and facilitated service recovery to enhance customer satisfaction at Orange Tree
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ensured accuracy of cash transactions in cash drawers.
Education
Cosmetology
Fccj
Jacksonville, FL06-2001
High School Diploma -
Terry Parker High School
Jacksonville, FL06-1983
Skills
- Patient care
- Patient intake
- Vital signs
- EPIC charting
Timeline
Clinical Assistant
Mayo Clinic
07.2018 - Current
Desk Receptionist
Mayo Clinic
11.2000 - 07.2018
Restaurant Manager
Orange Tree
01.1990 - 09.2000
Cosmetology
Fccj
High School Diploma -
Terry Parker High School