Business professional
Open To Work
Michele Marie Valent
Whitley Peanut Factory
Portland,IN
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Customer Service RepresentativePersonal Care AidePersonal Care AideIn-Seat Server / Bartender / Events StaffAssistant Project Manager
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
RemoteOn-Site
Open to relocation:
Yes
Important To Me
Career advancementFlexible work hoursWork from home optionPersonal development programs
1
Certification
22
years of professional experience
Operations professional with 20+ years of experience spanning construction project coordination, office management, service coordination, and customer service. Proven ability to manage multiple priorities, liaise across stakeholders, and support project management teams in fast-paced environments. Proficient in Microsoft Office and QuickBooks.
Work History
Customer Service Representative
3 Years 2 Months- Handled inbound customer calls and resolved inquiries in a high-volume seasonal environment.
- Processed customer orders with accuracy and efficiency.
- Delivered consistent customer service across two seasonal engagements.
Personal Care Aide
2 Months- Provided direct personal care to adults with mental illness at an assisted living facility.
Personal Care Aide
3 Months- Delivered personal care to senior residents at an assisted living facility.
- Served on the Sweet Memories ward, supporting residents with advanced Dementia and Alzheimer's.
In-Seat Server / Bartender / Events Staff
10 Months- Served season ticket holders in-seat at Pacers NBA games and IUPU Soccer tournaments.
- Bartended at concerts and sporting events at Bankers Life Fieldhouse Arena.
- Operated cashier and concessions stations during live events.
Assistant Project Manager
4 Months- Managed material procurement and maintained subcontractor relationships for contract work.
- Processed joint check agreements, close-out documents, and O&M manuals.
- Handled submittals and RFIs in support of electrical, mechanical, and plumbing project management.
Administrative Assistant
9 Months- Served as liaison between Architects, Owners, and Subcontractors on large commercial projects.
- Coordinated weekly Owner Meetings, recorded and distributed meeting minutes.
- Participated in the bidding process, collected proposals, and maintained weekly project schedules.
- Managed phones, calendars, and meeting scheduling in support of project teams.
Service Coordinator
7 Months- Received and dispatched incoming service calls to field Service Technicians.
- Prepared pricing proposals, work orders, preventative maintenance proposals, and service agreements.
- Managed large HVAC and heating preventative maintenance contracts.
- Reviewed weekly technician time cards and provided backup switchboard and clerical support.
Administrative Assistant
1 Year- Coordinated multi-family housing projects across pre-construction design, master planning, and ground-up construction phases.
- Supported interior design and property management functions for a resort restaurant.
Administrative Assistant
1 Year- Coordinated commercial construction projects including tenant improvements, procurement, and submittals.
- Executed service call estimates for work orders in the company's maintenance division.
Project Coordinator
9 Months- Coordinated commercial construction projects and processed subcontract agreements, purchase orders, and work orders.
- Assisted with expedition of bid packages and maintained subcontractor insurance and compliance records.
Project Coordinator
9 Months- Managed project coordination and subcontract administration for large commercial construction projects.
- Expedited construction documents and correspondence to support project timelines.
Field Project Administrator
8 Months- Administered subcontracts and maintained insurance records for commercial construction projects.
- Processed purchase orders, submittal markups, work orders, and requests for pricing.
- Managed job site and field office operations.
Administrative Assistant
10 Months- Managed front office operations and prepared sales proposals, purchase agreements, lease documents, and eviction notices for a real estate brokerage firm.
Administrative Assistant
2 Years 1 Month- Supported the President of Construction with subcontract administration for commercial projects.
- Circulated invitations to bid and prepared and distributed bid packages to subcontractors.
- Accounted for construction costs using Construction Specifications Institute format.
Office Manager
2 Years 1 Month- Directed dispatch and management of sales personnel and service technicians.
- Processed accounts payable and receivable and maintained organized filing systems.
- Administered customer service operations for the office.
Education
BAS - Legal and Paralegal Studies
AAS - Legal Studies and Paralegal Certification
AAS, General Studies; Technical Transfer Certificate in General Education; Honors College Certificate.
BAS - General Studies
Minors: Forensic Investigations and Psychology
BAS - Degree Program in General Business
Jan. 89-Aug 93
Skills
Facilitated successful project coordination
contributing to enhanced office management and customer satisfaction.
Delivered effective administrative support
resulting in improved operational efficiency and service quality.
Optimized accounts payable/receivable processes to ensure timely financial transactions.
Certification
- State of Indiana Notary Public (Commission and Bond, current)
- PCA Certification, PCI Institute, Richmond, VA
- ServSafe Certified, State of Indiana
- State of Indiana Liquor Permit
Affiliations
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS
Timeline
Personal Care Aide
The Cary House
08.2017 - 10.2017Read More
Personal Care Aide
The Gloucester House
09.2016 - 12.2016Read More
Customer Service Representative
Whitley Peanut Factory
10.2014 - 12.2017Read More
In-Seat Server / Bartender / Events Staff
Levy Restaurant Inc.
10.2013 - 08.2014Read More
Assistant Project Manager
Enterprise Electrical & Mechanical, Co.
09.2013 - 01.2014Read More
Administrative Assistant
Rotella Corp.
01.2012 - 10.2012Read More
Service Coordinator
Swisher HVAC
06.2011 - 01.2012Read More
Administrative Assistant
Grossman Company
01.2007 - 01.2008Read More
Administrative Assistant
One Way General Contractors
06.2006 - 06.2007Read More
Project Coordinator
Summit Builders
06.2002 - 03.2003Read More
Project Coordinator
Target General, Inc.
09.2001 - 06.2002Read More
Field Project Administrator
Joe E. Woods, Inc.
01.2001 - 09.2001Read More
Administrative Assistant
Tamarac Advisory Group
02.2000 - 12.2000Read More
Administrative Assistant
DeMattia Group
01.1998 - 02.2000Read More
Office Manager
Metropolitan Heating and Cooling
11.1995 - 12.1997Read More
Davenport University
BAS from Degree Program in General Business
Read More
Indiana State University
BAS from General Studies
Read More
Ivy Tech Community College
AAS from Legal Studies and Paralegal Certification
Read More
Purdue University Global
BAS from Legal and Paralegal Studies
Read More