Michele Marinelli
West Chester,PA
Summary
Dedicated, hard-working Customer Service Professional offering over 20+ years experience. Delivering premium customer service that drives sales and encourages customer loyalty. Motivated to maintain customer satisfaction and contribute to the success of the organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Health and Beauty/ Non Food Department Manager
ShopRite Supermarkets
West Chester, USA
07.2024 - Current
- As the Haba and Non Foods Manager I supervise functions and activities of the HABA/Non Food Departments and Associates to achieve the Department's goals which include sales, profit, and customer experience in accordance with the store guidelines under the direction of the store director
- I also assist with ordering and handle receiving, inventory, stocking products and groceries, and maintain the cleanliness of the department
- I also provide customer service, train other staff, and perform other duties as needed
Self Employed Owner/Operator
Ecommerce Sales
West Chester, USA
03.2020 - Current
- I source wholesale boutique items as well as thrift designer and or refurbished items and photograph, list and sell on several platforms
- Instagram, Facebook Marketplace, Poshmark, Mercari and Ebay are a few
- I take stock, do inventory, place orders and handle all marketing
- I also personally deal with vendors, customers and potential customers building rapports with them, so we can establish long-term relationships with the same goals in mind
Cashier/Customer Service
ShopRite Supermarkets
West Chester, USA
03.2024 - 08.2024
- Greet all customers and ensure they are checked out in a timely manner while ensuring they are able to utilize the benefits the store offers via discount card and coupons
- Ensure each item is scanned correctly including large items that may not be placed on the counter
- Handle all cash, credit and check transactions accurately
- Answer questions and or help customers with any issues they may have in a friendly, understanding manner that allows each customer to leave happy and satisfied
- Keep work area clean in between customers and restock any items left behind by customers or give them to my immediate manager to be returned to their proper place
- Be a team player with my fellow co workers and help when needed
Food Service Worker
Two Birds Cafe
West Chester, USA
11.2022 - 02.2024
- Greeting and serving customers, providing detailed information on menus, multitasking various front-of-the-house duties and collecting the bill
- I am a team player that effectively communicates with our Kitchen Staff to make sure orders are accurate and delivered promptly
- Some responsibilities include:
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Front Desk Coordinator
West Chester Psychiatric Associates
West Chester, USA
05.2022 - 08.2022
- As a front desk coordinator I was responsible for managing office communications and facilitating key tasks and procedures
- I maintained the schedule of all appointments, placed orders for office supplies when needed and directed/screened both incoming and outgoing calls, emails, faxes and letters
- I also had a number of administrative support and customer service tasks to ensure efficient operation of the office environment
- Specific duties and responsibilities included:
- Answering phone calls, transferring callers as appropriate, taking detailed messages when appropriate
- Greeting patients and visitors to the office, ensuring they are comfortable while they waited to see the Doctor
- Managing schedules for appointments for two doctors
- Monitoring and ordering inventory for office
- Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
- Sent prescriptions to pharmacies when appropriate
- Handled prior authorization of prescriptions, when needed with insurance companies
- Data entry of patients demographics when new and updated information for current patients as needed
Behavioral Health Technician
Daybreak Treatment Solutions
Yardley, USA
09.2020 - 05.2021
- Provide direct care to clients by observing and monitoring behavior and assisting clients with daily activities
- Perform basic client assessment and ensure their safety and security
- Provide administrative support and collaborate with counselors
- Facilitate group sessions to promote living and enjoying a life in recovery
- Provide clinical support to clients who are suffering from substance abuse and or mental irregularities
- Help provide a safe recovery related environment for clients
- Provide assistance and education to clients on substance abuse recovery
Server
IHOP Restaurants LLC
Fairless Hills, USA
03.2012 - 02.2021
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Stay at Home Mom
Self
Clifton Heights, Pennsylvania
02.2009 - 03.2012
- Resolved problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance performance and outcomes.
- Worked successfully with diverse group to accomplish goals and address issues.
Front Desk Receptionist
O'Neal Animal Hospital
Philadelphia, USA
07.1998 - 03.2009
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Fielded calls for doctor and took detailed messages
- Filled prescriptions as needed
- Set up and broke down exam rooms
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Kept accounts in balance and ran daily reports to verify totals
Education
Certificate - Surgical Technology
CHI Institute
Broomall, PAHigh school or equivalent - Academic
Cardinal O'Hara high school
Springfield, PASkills
- Office administrator
- Appointment/surgery scheduling
- High-volume calls
- Customer service
- High-volume dining
- Menu memorization
- Cash handling expert
- Food preparation and safety
- Order accuracy
- Stocking
- Tableside service
- Order Management
- Food Safety
- POS
- Toast
- Intake
- Addiction counseling
- Behavioral Therapy
- Individual / Group Counseling
- Group Therapy
- Intake Experience
- Behavioral Health
- Microsoft
- Microsoft Word
- Microsoft Powerpoint
- Typing
- Computer literacy
- Front desk
- Microsoft Office
- Medical terminology
- Phone triage
- Medical scheduling
- Medical office experience
- Clerical experience
- Medical receptionist
- Public health
- Multi-line phone systems
- Data entry
- HIPAA
- Medicare
- Windows
- Communication skills
- Live chat
- Sales
- Time management
- Banking
- Hospitality
- Office experience
- Customer support
- Leadership
- Computer skills
- Conflict management
- Marketing
- Cash register
- Food handling
- Restaurant experience
- Customer relationship management
- Organizational skills
- Office management
Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Health and Beauty/ Non Food Department Manager
ShopRite Supermarkets
07.2024 - Current
Cashier/Customer Service
ShopRite Supermarkets
03.2024 - 08.2024
Food Service Worker
Two Birds Cafe
11.2022 - 02.2024
Front Desk Coordinator
West Chester Psychiatric Associates
05.2022 - 08.2022
Behavioral Health Technician
Daybreak Treatment Solutions
09.2020 - 05.2021
Self Employed Owner/Operator
Ecommerce Sales
03.2020 - Current
Server
IHOP Restaurants LLC
03.2012 - 02.2021
Stay at Home Mom
Self
02.2009 - 03.2012
Front Desk Receptionist
O'Neal Animal Hospital
07.1998 - 03.2009
Certificate - Surgical Technology
CHI Institute
High school or equivalent - Academic
Cardinal O'Hara high school