Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Michele Moran

Michele Moran

Brownstown

Summary

Dynamic Subscription and Fulfillment Specialist with proven expertise at TriMech Solutions in managing renewals and enhancing client satisfaction. Skilled in order processing and risk assessment, I consistently track and close renewals, ensuring timely license key delivery. Adept at client communication, I drive sales opportunities and foster strong relationships.

Overview

8
8
years of professional experience

Work History

Subscription and Fulfillment Specialist

TriMech Solutions
Glen Allen
01.2022 - Current
  • Manage assigned ALC/YLC renewals.
  • Present renewals to CPE clients 90 days prior to the expiration date.
  • Track and close renewals within the expiry quarter.
  • Flag risks and attend weekly meetings with management.
  • Process TOS/STOPS as needed.
  • Submit sales reps' sales opportunities into the DS Pipeline Import site.
  • During the renewal process, try to cross-sell additional products/services.
  • Ensure accurate and complete processing of customer POs. - Create a sales order, create a PO for DS to match our RN, and create and send the final invoice to the client.
  • Renew client license keys weekly that are expiring in the next 30 days. ALC, YLC, TOS
  • Email clients confirming the receipt of new license key files.

Operations Specialist

Forward Vision
Troy
01.2017 - 01.2022
  • Managed assigned ALC/YLC renewals.
  • Tracked and closed renewals within the expiry quarter.
  • Processed STOPs/TOSs.
  • Submitted sales reps' sales opportunities into the DS Pipeline Import site.
  • Renewed, expiring license keys.
  • Processed client POs, created, and sent the final invoice to the client.
  • Forward Vision also sold FlexSim software. I managed the FlexSim sales leads in HubSpot.
  • Employee Activity Director: I planned and executed all employee activities, holiday parties, etc.

Education

High School Diploma -

Annapolis High School
Dearborn Heights, MI
06-1990

Business

Wayne County Community College
Taylor

Business

Henry Ford College
Dearborn, MI

Skills

  • Order processing
  • License key renewals
  • Sales Tracking
  • Client communication
  • Extensive experience with NetSuite, Salesforce, Dassault Client Care, and Dassault Partner Portal

Affiliations

  • I'm a mom of two teenage daughters, and a toy Aussie Doodle named Teddy. I enjoy fishing at our lake house upnorth, gardening, spending time at the beach and time with family and friends.

Timeline

Subscription and Fulfillment Specialist

TriMech Solutions
01.2022 - Current

Operations Specialist

Forward Vision
01.2017 - 01.2022

High School Diploma -

Annapolis High School

Business

Wayne County Community College

Business

Henry Ford College

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