Summary
Overview
Work History
Education
Skills
Skillscertifications
Certification
Accomplishments
Timeline
Generic

MICHELE M. THOMPSON

Monroe,NC

Summary

Results-oriented Sr. Quality Assurance Manager with extensive experience at Collins Aerospace, recognized for implementing quality management systems that reduced Final Inspection backlog by 50%. Proficient in regulatory compliance and continuous improvement, demonstrating expertise in ISO AS9100 auditing and effective team leadership to achieve zero major findings during BSI and FAA audits.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Quality Assurance Manager

06.2023 - Current
  • Ensured MRO Quality Management System compliance with FAA, EASA, CAAC, CAA regulations.
  • Directed a team of quality professionals in charge of calibration and technical documentation.
  • Achieved a 50 percent reduction in Final Inspection backlog and a 2 percent improvement in SRR metrics in one year.
  • Managed audit program ensuring zero major findings in BSI and FAA audits.
  • Trained and mentored staff on quality assurance procedures, policies and standards.
  • Established metrics to measure effectiveness of quality assurance activities.
  • Evaluated existing procedures and recommended changes for improved efficiency.
  • Participated in risk assessment activities to identify potential problems before they arise.

Quality Assurance Manager

Collins Aerospace
, NC
01.2022 - 06.2023
  • Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
  • Implemented Quality Management Systems for U.S and Singapore locations.
  • Partner with AM engineers to develop procedures for additive manufacturing processes.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Participated in meetings with customers regarding product specifications or other quality-related topics.
  • Set up procedures for verifying design outputs prior to their release into production environments.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.

Sr. Quality Control Supervisor

Collins Aerospace
, NC
01.2021 - 08.2021
  • Executed oversight of compliance audits achieving necessary certifications.
  • Performed root cause analysis to identify origins of issues.
  • Executed the annual internal audit program, eliminating 3rd party findings for 3 consecutive years.
  • Maintains supplier performance metrics and risk analysis.
  • Issued supplier corrective actions.
  • Ensured compliance with FAA/DOT regulations through comprehensive drug and alcohol testing management.
  • Established internal procedures ensuring no findings for two consecutive years.

Quality Assurance Lead

Nutramax Laboratories
, SC
10.2014 - 08.2014
  • Supervised and trained quality staff on Document Control, Quality Assurance Generalists, and training processes.
  • Assessed and closed deviations, determining the impact of issues on product quality and purity.
  • Implemented new operating procedures during the vet products transition to South Carolina facility.
  • Developed and delivered training presentations to address existing gaps in the program.
  • Audited production facility to ensure adherence to cGMP's.
  • Managed maintenance of training documentation before establishing the Training Department.

Education

A.A.S. - Business Administration

01.2004

B.S. - Business Administration

Southern New Hampshire University

Skills

  • IAQG-Certified Aerospace Auditor
  • ISO AS9100 Auditor
  • Internal Audit Specialist
  • ASQ Certified Quality Auditor
  • Lean Methodology Expert
  • Microsoft Office Proficiency
  • SAP Proficiency
  • SharePoint Administration
  • Proficient in Documentum
  • Change control management
  • Supplier quality management
  • Quality management systems
  • Performance metrics
  • Continuous improvement
  • Regulatory compliance
  • Risk analysis and mitigation

Skillscertifications

  • IAQG-sanctioned 9100:2016 Aerospace Auditor
  • Certified for ISO AS9100 and AS9110 Internal auditor (Plexus International)
  • ASQ CQA certification (2012)
  • CORE (LEAN) Champion Certification (Relentless Root Cause Analysis)
  • Microsoft Applications-Word, Excel, Access, Power Point and Outlook
  • SAP, SharePoint, Documentum, Power BI, Tableau

Certification

  • IAQG-sanctioned 9100:2016 Aerospace Auditor

Accomplishments

  • Core Champion in Lean Methodologies

Timeline

Sr. Quality Assurance Manager

06.2023 - Current

Quality Assurance Manager

Collins Aerospace
01.2022 - 06.2023

Sr. Quality Control Supervisor

Collins Aerospace
01.2021 - 08.2021

Quality Assurance Lead

Nutramax Laboratories
10.2014 - 08.2014

A.A.S. - Business Administration

B.S. - Business Administration

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
MICHELE M. THOMPSON