Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Mullinax

Dallas,GA

Summary

Dynamic leader with proven expertise in risk management and team leadership, honed at Inhabit IQ and Atlanta Gastroenterology Associates. Excelled in staff development and performance management, significantly enhancing operational efficiency. Skilled in marketing and conflict resolution, adept at driving growth and fostering high-performing teams.

Overview

13
13
years of professional experience

Work History

Manager of Risk and Underwiting

Inhabit IQ
Woodstock, GA
04.2020 - Current
  • Operate as the lead point of contact for any and all risk and credit-related issues.
  • Monitor risk for certain portfolios on a daily, weekly, monthly, quarterly, and annual basis.
  • Ensure the timely and successful delivery of solutions according to client needs and objectives.
  • Complete a credit check via Equifax on all new applicants, and approve or deny accordingly.
  • Assist with high-severity requests or issue escalations.
  • Handle all weekly, monthly, and yearly account audits.
  • Maintain a general knowledge of Visa, MasterCard, American Express, and Discover rules and regulations.
  • Interview prospective employees, and provide input to HR on hiring decisions.

Team Lead Manager

Atlanta Gastroenterology Associates LLC.
Acworth, GA
01.2014 - 04.2020
  • Manage a team of front office employees covering three locations.
  • Monitor the daily schedule, and provide a backup coverage plan when needed.
  • Approving time off for employees, and managing sick time.
  • Overlook daily the doctors' schedules for office appointments, as well as procedures, to ensure no double bookings.
  • Train new employees on collecting co-pays and coinsurance, making office appointments, scheduling procedures, answering the physician's phone line and emails, and ensuring any patient correspondence is in the chart prior to the appointment, etc.
  • Market with physicians to help increase clinic outreach, resulting in growth in patient numbers.

Interface Processing Agent

American Express, First Data
Marietta, GA
01.2012 - 01.2014
  • Direct point of contact for American Express.
  • Build downloads for terminals.
  • Test and deploy credit card processing terminals (Hypercom, Verifone, Nurit). This includes swaps, initial installs, and additional terminal orders.
  • Manage the merchant cancellation report and the monthly write-off report.
  • Cleared memory for all returned terminals, and deployed to the warehouse to be refurbished.

Education

High School Diploma -

Etowah High School
Woodstock, GA
05-2002

Skills

  • Marketing
  • Conflict resolution
  • Change management
  • Performance management
  • Schedule preparation
  • Product management
  • Staff development
  • Staff management
  • Team leadership
  • Performance evaluations

Timeline

Manager of Risk and Underwiting

Inhabit IQ
04.2020 - Current

Team Lead Manager

Atlanta Gastroenterology Associates LLC.
01.2014 - 04.2020

Interface Processing Agent

American Express, First Data
01.2012 - 01.2014

High School Diploma -

Etowah High School

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Michele Mullinax