Michelle Griffith
Whittier,CA
Summary
Results-driven Sales and Business Development Executive with a focus on innovation and goal attainment. Possesses extensive expertise in business, marketing, and sales, with a background in Risk Management, Lender Placed Insurance, Electronic Payments, Outsourced Collections, and Asset Recovery Services. Proven track record as a dedicated team player, adept at client retention, expanding wallet share, and providing solutions. Known for driving company growth through a consultative sales approach, maintaining high integrity, and demonstrating accountability. Proactively builds relationships and pursues business opportunities to achieve competitive growth. Well-versed in industry trends, practices, and customer demands.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Client Risk and Recovery Manager
Allied Solutions LLC
Carmel , IN
03.2022 - 10.2023
- Cultivate client loyalty through consistent communication, service reviews, exemplary service and proactive management.
- Address client questions and resolved complaints related to products, services, and accounts.
- Implement solutions and strategies to keep clients from turning to competitive businesses.
- Identify customer needs by asking questions and advising on best solutions.
- Contact clients on regular call cycle to discuss needs, resolve issues and introduce new products.
Senior Vice President of Account Management
SWBC
Whittier, CA
04.2017 - 07.2021
- Planned, developed and executed strategies and capital improvement projects which resulted in $1M USD in cost savings to the bottom line in 2020.
- Cultivated and maintained industry relationships and client partnerships to capitalize on opportunities to maximize wallet size and business success.
- Collaborated with Account Executives to identify and engage client prospects by coordinating product demonstrations by delivering presentations on topic relevant to the credit union and banking marketplace that would create interests in our products and services.
- Implemented campaigns and promotions to help with developing goods and services.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
- Oversaw, coached, developed and motivated the Regional Account Management Team to achieve client retention and profitability goals.
Regional Account Manager
SWBC
Whittier, CA
06.2007 - 04.2017
- Oversaw multiple accounts relationships with the focus on client retention and profitability
- Managed new and existing products for multiple accounts from prospecting, cross selling to closing a sale and organic growth
- New account implementations, training, and system enhancements with clients on Tenemos, Elements, and Symitar.
- Provided client training either on site or via webinars.
- Point of contact for technical questions on product installations, operations, problem resolution to ensure efficient and timely responses for client satisfaction and retention.
- Monitored client utilization and satisfaction of core products and services to ensure maximum product usage to include reviewing various reports to review trends and provided updates the Sales Account Vice Presidents.
- Provide best practice recommendations on all products and services with a focus on client retention and profitability.
- Liaised with assigned accounts to review business operations and track progress toward objectives.
Vice President of Lender Placed Operations
SWBC
Orange, CA
04.2004 - 06.2007
- Directly managed team of seven managers that combined oversaw 60 staff members total between data entry, customer service, claims, and the distribution center.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired, and trained Customer Service employees and managers.
- Provided feedback on annual performance assessments and reviews for an average of 60 employees.
- Motivated employees to promote professional skill development, share ideas, and provide feedback.
- Aided senior leadership during executive decision-making processes.
- Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs; introduced service enhancements to provide solutions.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Facilitated HR operations, including strategic workforce planning, performance management, staffing, and administration of benefits.
Education
Team Management Leadership Program
Landmark Worldwide
Los Angeles, California 08.2019
Bachelor of Science - Business Management
University of Phoenix
La Mirada, California Certificate Program - Project Management
UCLA
Los Angeles, California Skills
- High Integrity and Accountability
- Resourceful
- Excellent Written and Verbal Communication
- Highly Knowledgeable with Loan Origination Systems such as Symitar, DNA and Corelation KeyStone
- Salesforce and InfoCRM
- New Business and Strategic Partnership Development
- Strategic and Forward Focused
- Critical Thinker and Problem Solver
- Project Management
- Contract Review and Negotiation
- Consultative Sales Approach
- Networking Events
- Relationship Building and Rapport
- Marketing
- Product and Service Sales
- Performance Metrics
- Excellent Listening Skills
- Effective Negotiator
- Customer Satisfaction
- Marketing Strategy
Accomplishments
- Recognized as SWBC's Account Manager of the Year in 2009 for outstanding performance and team contributions.
- Recognized as the SWBC's Employee of the Year in 2000 for outstanding performance and team contributions
Certification
Licensed in the states of Alaska, Arizona, California, Hawaii, Nevada, Oregon, and Washington.
- Property and Casualty Insurance CA License #OF88849 2007
- Life and Healthy Insurance CA License #OF88849 2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Risk and Recovery Manager
Allied Solutions LLC
03.2022 - 10.2023
Senior Vice President of Account Management
SWBC
04.2017 - 07.2021
Regional Account Manager
SWBC
06.2007 - 04.2017
Vice President of Lender Placed Operations
SWBC
04.2004 - 06.2007
Team Management Leadership Program
Landmark Worldwide
Bachelor of Science - Business Management
University of Phoenix
Certificate Program - Project Management
UCLA
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