Michele Nettles
Milton
Summary
Dynamic Relationship Banker known for exceptional customer education and creative problem-solving. Experienced in cross-selling banking products and developing lasting client relationships, focused on maximizing customer satisfaction and financial success.
Overview
14
14
years of professional experience
Work History
Relationship Banker II
Regions Bank
Pace
07.2021 - Current
- Conducted financial assessments to identify appropriate banking solutions for clients.
- Educated clients on financial products and services to meet their needs.
- Cross-sold banking products to existing customers, enhancing their financial experience.
- Identified customer needs through conversations, tailoring banking solutions to improve satisfaction.
- Developed long-term customer relationships through personalized service and ongoing support.
- Assisted customers in opening new checking and savings accounts.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
General Store Manager
Circkle K
Milton
08.2012 - 06.2021
- Managed daily operations of busy gas station and convenience store, ensuring seamless service and customer satisfaction.
- Supervised staff, ensuring compliance with safety and service standards.
- Oversaw cash handling procedures, maintaining accurate financial records.
- Maintained accurate records of fuel and store inventory levels to support inventory management and prevent stock shortages.
- Organized daily staff schedules and assigned shifts.
- Prepared reports on sales, profits, losses, and expenses to provide insights for informed business decisions.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06-2005
Some College (No Degree) - Business Administration
Bryant And Stratton College
Albany, NYSkills
- Cross-selling techniques
- Product knowledge and support
- Financial assessment and advising
- Cross-selling strategies
- Financial assessment
- Relationship management
- Customer education
- Customer education and support
- Creative thinking
- Teller support
- Self motivation
- Multitasking
Timeline
Relationship Banker II
Regions Bank
07.2021 - Current
General Store Manager
Circkle K
08.2012 - 06.2021
High School Diploma -
Schenectady High School
Some College (No Degree) - Business Administration
Bryant And Stratton College