Michele Oktay
Summary
Reliable Multi-Unit Director ready to coach and motivate team members that align with the company's core values. Desiring to take on challenges in a position using years of experience building exemplary teams and developing loyalty with clients. As well as managing and exceeding KPI goals, inventory, reporting and payroll. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Retreat Director/Multi Unit Director
Weathers Investments LLC/Johnson Family LLC
2014.01 - 2022.01
- Recruit, hire and retain Licensed Massage Therapist, Skin Therapist and Lifestyle Consultants for three locations
- Negotiate compensation, including PTO and sign on bonuses
- Established an environment that is passionate about providing Guest service
- Exemplified and framed a Team Culture that is transparency, trust and collaboration
- Create and provide training for all team members with individual goals
- Prepare Team Members schedules to ensure proper execution of daily operations
- Directly supervise and be accountable for all aspects of Retreat(s) operations
- Prepare and process payroll using Excel and ADP
- Build new business through marketing and grass root events within the community
- Set daily, weekly, monthly and yearly plans to achieve Retreat profitability goals
- Using Google Sheets track KPIs on a monthly and weekly basis
- Inventory processes for operational and retail
- Ensure policies and procedures are adhered to.
General Manager
Polished
2011.01 - 2014.01
- Manage employee scheduling and client appointments to maximize profit
- Hire, train and coach Front Desk personnel to ensure highest quality of customer service
- Created and successfully implemented employee salon sales promotions
- Set membership sales goals expectations and execute them
- Hire and train technicians on spa services, etiquette, and procedure
- Build rapport with clients to ensure each service is tailored to their preference
- Manage day to day tasks: maintenance, supplies, and inventory for retail and back bar
- Obtain quotes and negotiate contracts with HVAC, Plumbing, Electrician, Pest Control
Store Leader
Chick-fil-A
2010.01 - 2011.01
- Lead and direct daily operational activities of the store
- Effectively schedule staff to maximize customer service, while achieving labor productivity goals
- Influence and manage operational excellence, labor productivity and food cost
- Oversee hiring practices and ensure selection of great team members
- Coach and provide training to team members to their next level
- Display high standards of customer service and solve any escalated issues
- Complete monthly inventory of all products
- Prepare team and store for all outside audits, including the local health departments
- Conduct daily Restaurant Quality Assurance testing and correct any errors that arise
- Consistently adapting and making changes throughout shifts as situations arise.
Assistant Branch Manager/Branch Manager
First Convenience Bank
2007.01 - 2010.01
- Direct and organize daily sales and operational activities of the assigned banking center
- Effectively schedule staff to maximize customer service and production
- Accountable for the achievement of monthly account production
- Prepare weekly and monthly operational and sales reports
- Perform cash audits and other operational audits to ensure banking centers operate with company and federal guidelines
- Handle special or escalated customer concerns
- Provide coaching and career development of staff
- Created and successfully implemented employee and branch sales promotions
- Created positive outside business contacts to develop business development
- Maintain communications between branch and upper management.
Education
Associate of Arts - Business
Dekalb College
Atlanta, GA05.1996
Skills
- Personable and likeable
- Caring and Empathetic
- Strong work ethic
- Microsoft Office and Google Docs - Intermediate
- Performance Tracking - Intermediate
- Project and Event Planning - Expert
- American Sign Language - Beginner
- Employee Performance Reviews
- Coping Mechanisms
- Improvement Strategies
- Supervision of Events
Timeline
Retreat Director/Multi Unit Director
Weathers Investments LLC/Johnson Family LLC
2014.01 - 2022.01
General Manager
Polished
2011.01 - 2014.01
Store Leader
Chick-fil-A
2010.01 - 2011.01
Assistant Branch Manager/Branch Manager
First Convenience Bank
2007.01 - 2010.01
Associate of Arts - Business
Dekalb College
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