Michele Omigie
Jamaica,NY
Summary
Motivated individual with experience in customer service and sales. Performance history of developing strong collaborative relationships and delivering impressive results. Gifted at working with all types of personalities.
Strong communication and interpersonal skills for providing superior customer service and delivering high- quality performance on tasks.
Overview
14
14
years of professional experience
Work History
Sales & Service Clerk/Mail Processing Clerk
United States Postal Service, USPS
07.2015 - Current
- Train and develop new hires in company processes, product knowledge, customer service and selling techniques.
- Responsible for ensuring that details of mail shipment are correct as well as manual returns of incorrect shipment.
- Memorize all carrier and truck route addresses in order to manually sort and scan packages to correct distributor and prevent misdeliveries.
- Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provides positive first impressions to welcome existing, new and potential customers.
- Help customers locate products and checked store system for merchandise at other sites.
- Answer customer questions regarding sizing, accessories and proper care for merchandise.
- Solve customer challenges by offering relevant products and services.
Lead Teller/Cash Vault Teller
J.P. Morgan Chase Finance
01.2012 - 02.2015
- Performed safe and discreet branch opening, closing and shift-change actions to ensure safety of all employees.
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Oversaw team of 10 tellers including all training, performance reviews and auditing of their cash drawers.
- Worked closely with both Managers of branch to ensure that customer satisfactory stayed above 93 percent.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Used Critical thinking skills to solve daily unforeseen challenges.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Replenished ATM funds in empty canisters prior to validation process.
- Investigated and promptly resolved issues with patron accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
Head Cashier
Pathmark
07.2009 - 07.2012
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Addressed and resolved customer complaints.
Education
Bachelor of Arts - English/ Teacher Education W/ Middle School Ext
CUNY York College
Jamaica12.2022
Associate of Arts - Early Childhood Education
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2020
High School Diploma -
Excelsior Preparatorty High School
Springfield Gardens, NY06.2011
Skills
- Environmental Quality
- Operational Efficiency
- Collaboration/ Partnering
- Accountability
- Professional Relationships
- Company Standards and Procedure Knowledge
- Effective Customer Communication
- Regulatory Compliance
- Best Practices Management
- Excellent Communications Strategies (Written & Oral)
- Great Critical Thinking Skills to Problem Solve
- Organizational Systems
Timeline
Sales & Service Clerk/Mail Processing Clerk
United States Postal Service, USPS
07.2015 - Current
Lead Teller/Cash Vault Teller
J.P. Morgan Chase Finance
01.2012 - 02.2015
Head Cashier
Pathmark
07.2009 - 07.2012
Bachelor of Arts - English/ Teacher Education W/ Middle School Ext
CUNY York College
Associate of Arts - Early Childhood Education
Kingsborough Community College of The City University of New York
High School Diploma -
Excelsior Preparatorty High School
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