Michele Paglusch
Gainesville,GA
Summary
Proven Universal Banker with a track record of enhancing customer satisfaction and streamlining transaction processes at Georgia Primary Bank. Expert in cash handling and customer service, adept at identifying financial needs and delivering personalized banking solutions. Demonstrated ability to improve operational efficiency and customer satisfaction, with a keen focus on financial product knowledge and conflict resolution.
Overview
6
6
years of professional experience
Work History
Universal Banker
Georgia Primary Bank Bank
Cumming, GA
05.2023 - 09.2024
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Universal Banker
Ameris Bank
North Metro Atlanta
06.2018 - 05.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Education
Bachelor's Degree - Education
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.1993
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Financial product knowledge
- Wire Transfers
- Deposit processing
- Transaction Processing
- Payment Processing
- Document Preparation
- Customer Service
- Teller experience
- Account openings
- Cash Handling
Timeline
Universal Banker
Georgia Primary Bank Bank
05.2023 - 09.2024
Universal Banker
Ameris Bank
06.2018 - 05.2023
Bachelor's Degree - Education
East Stroudsburg University of Pennsylvania