MICHELE PARMELEE
PLANO
Summary
Detail-oriented Quality Control Specialist skilled in problem-solving. In-depth Quality Control Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Determined Quality Contol Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
25
25
years of professional experience
Work History
QUALITY CONTROL SPECIALIST/RECOVERY SPECIALIST
DEBTBLUE
05.2023 - 03.2024
- Responsible for contacting creditors to restructure client's current settlements to avoid default and establish previous agreement for debts sold to other companies as well as auditing. Processed negotiated payments for debts sold to other companies as well as processing payments to creditors. Processed negotiated payments and 3rd party settlements. Researched client files to identify transactional issues, audit & adjust fees and payments. Refund or refer fee requests to accounting department as needed. Daily duties performed while abiding by all regulations, policies and work procedures.
- Performed tests and inspections to conform to established standards.
- Created and maintained several databases to track statistical data.
PATIENT INTAKE ADVOCATE 1
INOGEN
10.2020 - 02.2023
- Inbound & outbound calls, setting up Auto Pay 40 to 60 phone calls with patients credit card information, verifying patient information, scanning patient information into patient's account & verifying all information is correct from mail, explain setup of their oxygen unit.
- Delivered friendly service and offered expert support in every interaction.
PATIENT CARE COORDINATOR
APPLE HOMECARE MEDICAL SUPPLY
11.2019 - 06.2020
- Insurance verification, renewals, doctor calls, follow-ups, new orders, special handling doctors, etc
- Ensuring patient accounts are up to date with current insurance & payment information. Fulfilling patient orders in a timely manner
INSURANCE VERIFICATION SPECIALIST
BAYLOR SCOTT & WHITE (CONTRACT/TEMPORARY)
04.2019 - 07.2019
- Verified patients insurance in Epic as well as using insurance websites to verify their insurance, making calls to their insurance company so I can verify their insurance benefits Did referrals, prior authorizations & follow-ups when required by their insurance
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations & referrals to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information in Epic as well as other insurance websites.
MEDICAL BILLING SPECIALIST
TEXAS ONCOLOGY (CONTRACT/TEMPORARY)
10.2018 - 02.2019
- Conversion from Vision GUI to GE Centricity Business working on hold bills, TES edits, verifying insurance. Researched why claims didn't go through to be filed with the insurance company & put in the missing information so the bill can be filed with the insurance company.
INSURANCE VERIFICATION BENEFITS SPECIALIST
AMERISOURCEBERGEN (CONTRACT/TEMPORARY)
06.2018 - 08.2018
- Verifying the patient's insurance benefits for the doctor's office visits & out-patient hospital & administrations benefits for the specialty drug - Prolia.
LIEN RELEASE SPECIALIST
NATIONWIDE TITLE CLEARING (COMPANY CLOSED)
03.2018 - 06.2018
- Did the lien release & assignments after the mortgage was paid off so the customer could get their title. Researched all assignments & liens to be sure they were clear so the title could be sent to the customer.
Education
Some College (No Degree) - Esthetics
STEINER INSTITUTE OF ESTHICS
RICHARDSON, TXSkills
- Extensive experience handling inbound and outbound calls in fast pace environment
- Excellent organization skills with ability to manage tasks in fast-paced environment
- Meeting deadlines in timely manner with exceptional verbal and written interpersonal communication skills
- Proficient with LPS DESKTOP, LPS, CMS Vendor Scape, FAST (to process daily deposits),
- Microsoft Office: Word, Access, Excel, Outlook, Citrix Receiver, for
- Vision GUI, GE Centricity Business, Salesforce, Epic, Forth and RAM
- Friendly, Positive Attitude
- Organizational Skills
- Public Speaking
References
Available upon request
Timeline
QUALITY CONTROL SPECIALIST/RECOVERY SPECIALIST
DEBTBLUE
05.2023 - 03.2024
PATIENT INTAKE ADVOCATE 1
INOGEN
10.2020 - 02.2023
PATIENT CARE COORDINATOR
APPLE HOMECARE MEDICAL SUPPLY
11.2019 - 06.2020
INSURANCE VERIFICATION SPECIALIST
BAYLOR SCOTT & WHITE (CONTRACT/TEMPORARY)
04.2019 - 07.2019
MEDICAL BILLING SPECIALIST
TEXAS ONCOLOGY (CONTRACT/TEMPORARY)
10.2018 - 02.2019
INSURANCE VERIFICATION BENEFITS SPECIALIST
AMERISOURCEBERGEN (CONTRACT/TEMPORARY)
06.2018 - 08.2018
LIEN RELEASE SPECIALIST
NATIONWIDE TITLE CLEARING (COMPANY CLOSED)
03.2018 - 06.2018
Some College (No Degree) - Esthetics
STEINER INSTITUTE OF ESTHICS
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