Michele Pearson
Marysville,WA
Summary
Dedicated and detail-oriented Problem Solver with a proven track record of optimizing operational efficiency in fast-paced warehouse environments. Adept at managing and coordinating workflow processes to ensure timely and accurate completion of tasks. Skilled in utilizing Amazon's systems and technologies to enhance productivity. Demonstrated ability to collaborate with cross-functional teams and adapt to evolving business needs. Possess strong organizational and problem-solving skills, coupled with a commitment to maintaining the highest standards of quality and safety. Ready to contribute to Amazon's commitment to delivering exceptional customer experiences through streamlined and effective processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Problem Solver
Amazon
Arlington, WA
09.2023 - Current
- Trained as a Picker for new Pick To Rebin Outbound Shipments
- Completed Learning Ambassador Training
- Received Training in Problem Solving for the Outbound Shipments
- Maintain healthy Critical Pull Times for Outbound Shipments
- Process Unscannable items to complete Shipments
Stay at Home Parent
Mom
Marysville, WA
03.2014 - 09.2023
Allstate Insurance, Marysville, Washington
Licensed Service Specialist
Marysville, Washington
06.2009 - 03.2014
- Market, quote, service and sell Auto, Fire and Life Insurance according to Washington State and Allstate Guidelines
- Make policy changes based on customer’s requests and needs
- Various office tasks also include handling office bank deposits, answering phones, scanning documents, filing and applying premium payments to policies
- Hire, train and monitor part-time employees for Telemarketing positions.
State Farm Insurance, Mukilteo, Washington
Licensed Service Specialist
Mukilteo, Washington
10.2007 - 02.2009
- Market, quote, service and sell Auto, Fire, Life and Health Insurance according to Washington State and State Farm Guidelines
- Open Claims in all Four Lines of Insurance and monitor until completion
- Make policy changes based on customer’s requests and needs
- Schedule Insurance and Financial Review Appointments for Agent, Prepare Client Files for Appointments
- Various office tasks also include handling office bank deposits, answering phones, scanning documents, filing, and applying premium payments to policies.
MILA, Inc. Mountlake Terrace, Washington
Broker Compliance Relationship Manager
Mountlake Terrace, Washington
03.2006 - 04.2007
- Organizing and maintaining broker files by establishing files, updating licensing, reassigning accounts to sales staff, updating address information and reviewing third party reports
- Completed background checks on brokers through third party reporting services
- Maintained excellent level of communication with mortgage brokers, sales staff, managers, and operations staff
- For Loss Prevention I assisted in setting up case files for future reference to the Loss Prevention team
- In the Audit department I acted as the initial and final reviewer of all loan files prior to their sale to an investor.
MILA, Inc., Mountlake Terrace, Washington
Shipping Coordinator
Mountlake Terrace, Washington
10.2004 - 02.2006
- Responsible for maintaining a relationship with outside investors who may purchase our loans
- Obtain copies of appraisals for customers
- Daily I ship packages utilizing the UPS web site
- Assisted co-workers with various tasks within our department and within the company.
Seattle Community Access Network, Seattle, Washington
Administrative Assistant
Seattle, Washington
04.2004 - 12.2004
- Involved with the community access network as a part-time employee
- Prepared documentation for monthly meetings
- Input information into an Access database program
- Responsible for ordering office supplies and assisting employees with various duties.
Washington Federal Savings Bank, Lynnwood & Edmonds, Washington
Loan Coordinator
Lynnwood & Edmonds, Washington
03.2003 - 08.2003
- Responsible for quoting Mortgage loan rates
- Writing loan documents
- Maintaining loan files
- Assisting tellers.
Asia Europe Americas Bank, Seattle, Washington
Loan Processing Specialist
Seattle, Washington
03.2002 - 09.2002
- Responsible for boarding loans on local computer program
- Assisted in processing payments and basic maintenance for over 350 loans.
Pacific Northwest Bank, Seattle, Washington
Loan Representative
Seattle, Washington
11.1998 - 02.2002
- Responsible for maintaining insurance for over 6000 commercial loans
- Involved with outside vendor via the Internet for insurance tracking
- Obtained credit reports for Loan Officers
- Created Excel spreadsheets
- Assisted customers via telephone with inquiries and problems pertaining to their commercial loans
- Assisted Loan Officers in obtaining customer information
- Assisted the payment Processors when needed.
Education
Associate of Arts - Early Childhood Education
Eastern Gateway Community College
Steubenville, OH08-2020
High School Diploma -
Edmonds Woodway High School
Edmonds, WA06-1995
Skills
- Pallet Jack Operation
- Material Handling
- Order Fulfillment
- Order Processing
- Customer Service
- Quality Control
- Data Entry
- 62 Wpm Typing Speed
- Computer Skills
- Excell
- Word
- Power Point
- Work Prioritization
- Relationship Building
- Team Collaboration
- Employee Coaching
- Administrative and Office Support
- Calm Under Pressure
- Problem Resolution
- Inventory Tracking
- Jam Clear Trained
- Walkie etiquette and protocols
- Pick to Rebin Trained
- Packed trained for Multi and Single Shipments
- Safety Compliance
Certification
- Washington State Insurance License; Life, Disability, Property and Casualty #730211
Timeline
Problem Solver
Amazon
09.2023 - Current
Stay at Home Parent
Mom
03.2014 - 09.2023
Allstate Insurance, Marysville, Washington
Licensed Service Specialist
06.2009 - 03.2014
State Farm Insurance, Mukilteo, Washington
Licensed Service Specialist
10.2007 - 02.2009
MILA, Inc. Mountlake Terrace, Washington
Broker Compliance Relationship Manager
03.2006 - 04.2007
MILA, Inc., Mountlake Terrace, Washington
Shipping Coordinator
10.2004 - 02.2006
Seattle Community Access Network, Seattle, Washington
Administrative Assistant
04.2004 - 12.2004
Washington Federal Savings Bank, Lynnwood & Edmonds, Washington
Loan Coordinator
03.2003 - 08.2003
Asia Europe Americas Bank, Seattle, Washington
Loan Processing Specialist
03.2002 - 09.2002
Pacific Northwest Bank, Seattle, Washington
Loan Representative
11.1998 - 02.2002
Associate of Arts - Early Childhood Education
Eastern Gateway Community College
High School Diploma -
Edmonds Woodway High School
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