Michele Penn Septh
Stony Point,NY
Summary
Seasoned healthcare and laboratory professional with a strong background in pathology operations, and team collaboration. Proven ability to support clinicians, manage sensitive requests, and keep complex processes moving as efficiently with support of a supervisor or manager
Overview
1
1
Certification
34
34
years of professional experience
Work History
Pathology Support Specialist III
NeoGenomics Laboratories
Ramsey, New Jersey
07.2025 - Current
- Executed processing of STAT/Rush cases for timely assignment to designated Pathologist, ensuring prompt case review.
- GPS case assignments - Verifying all testing requested in Compass. Compass Select and Chart cases have been completed before being assigned to the Pathologist.
- Assigned Cytogenetic (CYG) cases for timely release for release.
- Notified alternate pathologist regarding case assignments if the assigned pathologist is out of office to release reviewed and completed GPS.
- Maintained accurate records of pending MA and GPS case studies, updating the document pending list upon case completion.
- Prepare Retrospective Review of cases for Hematopathologist monthly.
- Fulfill patient material requests by collaborating with the laboratory to efficiently retrieve H&E stained slides and or paraffin blocks.
- Ensured compliance with company policies regarding security protocols.
- Reviewing all required learning by Neogenomics Laboratories.
Client Service Representative
Pathline Laboratories
Ramsey, New Jersey
07.2012 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Demonstrated excellent listening skills and empathy toward customers' needs and concerns.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Escalated complex customer inquiries to supervisors.
- Assisted sales team by providing necessary resources and information to enhance performance. to drive growth and development.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Accessioning Technician
Pathline Laboratories
Suffern, New York
06.2010 - Current
- Verified patient specimens and requisitions for Pathline Laboratories accessioning
- Reviewed specimen integrity, reporting labeling or collection discrepancies to ensure accurate processing.
- Reviewed test orders for completeness prior to processing specimens.
- Entered specimen data into laboratory information system and tracking records
- Routed specimens to correct departments based on test requirements
- Reported any discrepancies or irregularities in specimen collection or processing immediately to supervisor.
- Proposed time-stamping system for recording time/date received, enhancing processing efficiency.
- Trained new personnel on specimen handling and accessioning procedures, facilitating smoother onboarding.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Adhered to HIPAA regulations regarding patient confidentiality at all times.
Pathology Office Manager/Administrative Supervisor
Pathline Laboratories
Suffern, New York
06.2020 - 07.2025
- Supervised administrative staff at Pathline Laboratories, guiding daily front office workflows.
- Supervised staff, organized schedules, and delegated tasks to optimize daily operations.
- Collaborated with Pathologist and Medical Director on organizational tasks to enhance office management.
- Managed offsite location for Pathline Laboratories, ensuring compliance with operational standards.
- Coordinated specimen pickups for gross room processing, ensuring timely analysis and supporting diagnostic accuracy.
- Provided assistance with patients requesting biopsy material for second opinions.
- Evaluated job performance with employees according to Pathline evaluation policy.
Client Services Supervisor
Pathline Laboratories
Ramsey, New Jersey
03.2014 - 09.2019
- Supervised and coordinated the daily operations of the client service team, ensuring that all customer inquiries were addressed in a timely manner.
- Ensured professionalism in all client and colleague interactions to foster positive relationships.
- Monitored customer feedback and addressed complaints or issues promptly to enhance client satisfaction.
- Managed client accounts with sales to provide visibility to needs and concerns.
- Assessed current workflows and identified methods for streamlining processes.
- Conducted regular performance reviews for team members to ensure job satisfaction and effectiveness.
- Developed customer survey for clients and analyzed responses to inform improvements presented to Sales and Management.
- Scheduled staffing coverage for Pathline Laboratories client services operations.
Medical Assistant
Goldberg & Mathew Hematology Oncology
New City, New York
09.1997 - 06.2012
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected blood samples and prepared specimens for laboratory testing to ensure accurate diagnostic results.
- Performed diagnostic tests including EKGs and spirometry to support physician assessments.
- Assisted physicians during office procedures i.e., Bone Marrows and follow-up appointments
- Delivered medications and treatments to patients following physician orders.
- Maintained comprehensive documentation of patient interactions during visits to support continuity of care.
- Organized charts, documents, and supplies to enhance team productivity and streamline patient flow.
- Adhered to HIPAA regulations regarding the safeguarding confidential patient information at all times.
Phlebotomist
Horton Hospital
Middletown, New York
06.2006 - 05.2010
- Performed venipuncture and other blood collection procedures according to established standards.
- Performed venipuncture and capillary collections for Horton Hospital patients.
- Prepared blood draws using sterile supplies and infection control standards.
- Verified patient identity and matched specimens with requisitions.
- Verified patient information to ensure accurate specimen collection
- Labeled specimens and completed charting in hospital records.
- Transported samples to the laboratory, ensuring compliance with Horton Hospital procedures.
- Adhered to HIPAA guidelines regarding patient privacy.
- Explained collection steps to patients, alleviating concerns and enhancing comfort.
Patient Care Technician
Good Samaritan Hospital
Suffern, New York
03.1993 - 09.1997
- Monitored vital signs for patients on medical-surgical units at Good Samaritan Hospital.
- Supported patients in personal hygiene and mobility through bathing, grooming, toileting, and ambulation, enhancing comfort and dignity at Good Samaritan Hospital.
- Assisted patient transfers from bed to wheelchair or stretcher.
- Performed EKGs and notified nursing staff of abnormal patient readings.
- Observed changes in patient conditions and reported abnormalities to the RN on duty.
- Documented intake, output, and patient observations in electronic medical records.
- Collected specimens and prepared samples per Good Samaritan Hospital laboratory procedures.
Education
Phlebotomy
Rockland Community College
Suffern, NY06-1995
Associate of Arts - Liberal Arts And Sciences
Merced College
Merced, CA06-1981
Skills
- Compass case review and assignment
- Laboratory information system
- Pathology case routing
- STAT case processing
Certification
- Phlebotomy Technician ASCP
- Certificate Client Relations Management
Timeline
Pathology Support Specialist III
NeoGenomics Laboratories
07.2025 - Current
Pathology Office Manager/Administrative Supervisor
Pathline Laboratories
06.2020 - 07.2025
Client Services Supervisor
Pathline Laboratories
03.2014 - 09.2019
Client Service Representative
Pathline Laboratories
07.2012 - Current
Accessioning Technician
Pathline Laboratories
06.2010 - Current
Phlebotomist
Horton Hospital
06.2006 - 05.2010
Medical Assistant
Goldberg & Mathew Hematology Oncology
09.1997 - 06.2012
Patient Care Technician
Good Samaritan Hospital
03.1993 - 09.1997
Phlebotomy
Rockland Community College
Associate of Arts - Liberal Arts And Sciences
Merced College