JOIA BAKER
Smyrna,Delaware
Summary
Detail-oriented Motor Vehicle Associate III experienced in high-volume government customer service and transaction processing. Achieved operational efficiency through effective staff supervision and training, ensuring compliance with established procedures while maintaining accurate records. Focused on delivering exceptional service and supporting team performance in fast-paced public-service environments.
Overview
13
13
years of professional experience
Work History
MOTOR VEHICLE ASSOCIATE III
DELAWARE DEPARTMENT OF TRANSPORTATION — DIVISION OF MOTOR VEHICLES
Dover, DE
12.2023 - Current
- Supervise staff and support the planning, assigning, reviewing, and evaluating employees' work in a high-volume government customer-service environment.
- Process and review a variety of driver and motor vehicle transactions while maintaining accuracy and following established requirements and procedures.
- Review transaction information and supporting documentation to ensure information is accurately processed.
- Prepared and maintained records and reports for DMV operations and customer transactions, ensuring compliance with established requirements.
- Provide guidance and training to staff regarding daily operational responsibilities and customer-service needs.
- Communicate requirements, transaction information, and procedural guidance clearly to employees and members of the public.
- Addressed customer-service concerns professionally, ensuring accuracy and adherence to service standards.
- Supervisor: Lauren Mitchell | (302) 650-6570 / (302) 832-5164
MOTOR VEHICLE ASSOCIATE II — DRIVER SERVICES
DELAWARE DEPARTMENT OF TRANSPORTATION — DIVISION OF MOTOR VEHICLES
New Castle, DE
02.2020 - 11.2023
- Processed motor vehicle and driver-services transactions, ensuring compliance with established requirements and procedures.
- Delivered professional customer service, assisting the public with licensing and motor vehicle service needs to enhance customer satisfaction.
- Reviewed transaction information for accuracy and completeness before processing.
- Maintained accurate transaction information and followed established procedures when processing customer requests.
- Maintained accurate transaction information and followed established procedures while processing customer requests.
- Communicated requirements and service information clearly to customers.
- Worked in a high-volume government environment requiring organization, accuracy, attention to detail, and effective communication.
- Resume supports your DMV transaction-processing, records/report preparation, customer-service, and supervisory experience.
DIRECT SUPPORT PROFESSIONAL
KENCREST SERVICES
Smyrna & Dover, DE
04.2017 - 01.2021
- Supervised and supported individuals with disabilities in group-home settings, fostering a safe and nurturing environment.
- Monitored individual needs and delivered tailored assistance and support to enhance daily living and independence.
- Assisted individuals with daily goals, social development, activities, and community outings.
- Exhibited responsibility in direct-service environment, communication, patience, sound judgment, and professionalism in a direct-service environment.
INBOUND ASSOCIATE
AMAZON FULFILLMENT CENTER
Middletown, DE
09.2019 - 12.2020
- Used handheld scanning equipment to accurately receive and place products in designated barcode locations.
- Visually inspected items for damage and verified item accuracy before placement.
- Executed established procedures to ensure consistency in high-volume operational duties.
- Ensured accuracy and attention to detail in handling large volumes of inventory, contributing to inventory integrity.
SALES ASSOCIATE / CUSTOMER SERVICE
MARSHALLS
Hartsdale, NY
06.2015 - 08.2015
- Guided customers in merchandise selection and addressed service needs to enhance the shopping experience.
- Guided customers in merchandise selection and addressed service needs to enhance the shopping experience.
- Accurately processed purchases and returns, ensuring smooth transactions.
MOTOR VEHICLE ASSISTANT
NEW YORK DEPARTMENT OF MOTOR VEHICLES
White Plains, NY
07.2014 - 08.2014
- Supported vehicle registration, titling, tax collection, and other DMV services to facilitate customer transactions.
- Supervised staff in customer-service operations at DMV Customer Service Center, to ensure smooth service delivery.
- Oversaw daily customer service operations at DMV Customer Service Center to ensure efficiency and effectiveness. at DMV Customer Service Center.
MOTOR VEHICLE ASSISTANT
NEW YORK DEPARTMENT OF MOTOR VEHICLES
Yonkers, NY
07.2013 - 08.2013
- Assisted in management and supervised staff in direct customer-service delivery.
- Supported vehicle registration, titling, tax collection, and motor carrier services to facilitate DMV operations.
- Assisted the public in navigating motor vehicle services to ensure efficient service delivery.
- Assisted management and supervised staff in direct customer-service delivery.
Education
COLLEGE - CRIMINAL JUSTICE / HUMAN SERVICES & RESOURCE
West Lafayette
EARLY CHILDHOOD EDUCATION (AECE) -
Dover
HIGH SCHOOL DIPLOMA -
Smyrna
Skills
- Policy compliance
- Document review
- Records Management
- Government Operations
- Team leadership
- Training development
- Work assignment
- Report documentation
- Technical proficiency
- Case management
- Client relations
- Interpersonal communication
FEDERAL CAREER HIGHLIGHTS
- Current Motor Vehicle Associate III with supervisory responsibilities.
- Progressed from Motor Vehicle Associate II to Motor Vehicle Associate III within the Delaware DMV.
- More than five years of continuous Delaware DMV employment beginning February 17, 2020.
- Experience processing official government transactions and reviewing information for accuracy.
- Experience maintaining government records and preparing reports.
- Experience applying established policies and procedures to public-service transactions.
- Experience providing service to members of the public in high-volume government environments.
- Prior DMV experience involving driving services, dealer services, motor carrier services, registration, titling, and tax collection.
- Current college coursework in Criminal Justice.
Timeline
MOTOR VEHICLE ASSOCIATE III
DELAWARE DEPARTMENT OF TRANSPORTATION — DIVISION OF MOTOR VEHICLES
12.2023 - Current
MOTOR VEHICLE ASSOCIATE II — DRIVER SERVICES
DELAWARE DEPARTMENT OF TRANSPORTATION — DIVISION OF MOTOR VEHICLES
02.2020 - 11.2023
INBOUND ASSOCIATE
AMAZON FULFILLMENT CENTER
09.2019 - 12.2020
DIRECT SUPPORT PROFESSIONAL
KENCREST SERVICES
04.2017 - 01.2021
SALES ASSOCIATE / CUSTOMER SERVICE
MARSHALLS
06.2015 - 08.2015
MOTOR VEHICLE ASSISTANT
NEW YORK DEPARTMENT OF MOTOR VEHICLES
07.2014 - 08.2014
MOTOR VEHICLE ASSISTANT
NEW YORK DEPARTMENT OF MOTOR VEHICLES
07.2013 - 08.2013
COLLEGE - CRIMINAL JUSTICE / HUMAN SERVICES & RESOURCE
West Lafayette
EARLY CHILDHOOD EDUCATION (AECE) -
Dover
HIGH SCHOOL DIPLOMA -
Smyrna