Oluchi Anyanwu
Summary
Professional with comprehensive background in passport support. Capable of handling complex documentation and ensuring adherence to regulations. Known for effective team collaboration and delivering consistent results. Skilled in administrative tasks and maintaining accurate records.
Overview
15
15
years of professional experience
Work History
Passport Support Associate III
CGI Federal – Atlanta Passport Agency
05.2023 - Current
- Process passport applications and renewals, ensuring completeness and compliance with government standards and regulations
- Provided high-quality customer service while working at one of the busiest passport agencies thereby enhancing applicant satisfaction throughout the passport process.
- Maintain up-to-date knowledge of passport regulations, policies, and office procedures.
- Perform quality control checks on applications, reducing processing errors and ensuring accuracy in documentation.
- Preform general office duties including preparing mailings and managing office correspondence between CGI federal and Department of State
- Assisted passport applicants by resolving complex fee-related issues and guiding them through the process of responding to official correspondence from the Department of State, including requests for additional documentation or clarification. Ensured timely and accurate submission of required materials, contributing to efficient case resolution and improved customer satisfaction.
- - Effectively processed a significant number of passport applications during peak season, contributing to the reduced customer wait times and enhancing overall customer service experience
- - Verified the accuracy and completeness of legal documents for passport applications, including birth certificates, custody orders and other relevant paperwork there by reducing errors in documentation by 15% through meticulous review processes
Administrative Manager (Remote)
Centre of Pelvic Excellence Physical Therapy
03.2020 - 01.2023
- Managed patient eligibility, claims submission and input of patient data ensuring timely insurance approvals. There by increasing our case intake by about 10 new patients weekly
- Conducted social media marketing campaigns using Canvas and Microsoft tools to promote the center.
- Managed incoming referrals, obtained authorizations, and scheduled patient appointments and follow-ups.
- Handled HCPCS and ICD-10-CM coding systems for insurance claims processing.
- Educated patients on their health insurance plans while ensuring adherence to HIPAA regulations
- Assisted with the transition to electronic health records (EHR) systems, improving information retrieval
- Ensured timely and accurate patient communication regarding appointment times, updates, and pre-visit information. Reduced patient no-show rates by 20% through implementing an automated appointment reminder system
Administrative Assistant
OGE Enterprise
06.2010 - 05.2014
- Directed daily office operations, including employee supervision and logistical management there by reducing customer wait time by 50%
- Developed and implemented employee policies, resulting in improved office efficiency and compliance.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed phone lines, handled cash, and maintained inventory standards.
Education
AAPC Certificate of Completion -
Kennesaw State University
11.2021
B.S - Sociology
Columbus State University
05.2014
Skills
- Claims Management
- Expertise in Microsoft Office (Word, Excel, Access, PowerPoint)
- Problem Solving
- Insurance & Medical Coding: Athena, Medicare, Blue Cross Blue Shield
- Customer Service
- Social Media & Marketing
- Passport Processing
- Scheduling appointments
- On Boarding Process/ Payroll
- Application processing
- Policy compliance
- Document verification
Timeline
Passport Support Associate III
CGI Federal – Atlanta Passport Agency
05.2023 - Current
Administrative Manager (Remote)
Centre of Pelvic Excellence Physical Therapy
03.2020 - 01.2023
Administrative Assistant
OGE Enterprise
06.2010 - 05.2014
AAPC Certificate of Completion -
Kennesaw State University
B.S - Sociology
Columbus State University
Similar Profiles
Dilpreet Singh BabraDilpreet Singh Babra
Section Lead at New York Passport Agency (CGI Federal)Section Lead at New York Passport Agency (CGI Federal)
EDNA JARINGEDNA JARING
Passport Support Associate 4 at CGI Federal (Dept. Of State -VT Passport Agency)Passport Support Associate 4 at CGI Federal (Dept. Of State -VT Passport Agency)
NANCY MARTINEZNANCY MARTINEZ
SUPPORT ASSOCIATE LEVEL III at CGI FEDERAL-DEPARTMENT OF STATE DALLAS PASSPORT AGENCYSUPPORT ASSOCIATE LEVEL III at CGI FEDERAL-DEPARTMENT OF STATE DALLAS PASSPORT AGENCY
ARCY SANTIBANEZARCY SANTIBANEZ
Passport Support Associate III at CGI FederalPassport Support Associate III at CGI Federal
Kristin WalentKristin Walent
Passport Support Associate III at CGI FederalPassport Support Associate III at CGI Federal