Emily Lopez
Summary
Helpful and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Passport Support Associate III
CGI Federal
05.2023 - Current
- Accepted passport applications at the public counter, ensuring the application package was complete and acceptable per Department of State guidelines
- Established positive relationships with customers by addressing concerns promptly and professionally.
- Utilized diverse technology to perform passport processing tasks such as; data entry, image capture, image review, quality control, mail out and IQA
- Opened and verified shipments containing passport applications to ensure they were ready for processing.
Crew Member
Chipotle Mexican Grill
06.2021 - 10.2021
- Provided exceptional customer service and ensured accurate order fulfillment with diligent attention to details while assembling multiple meals at a time.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Maintained cleanliness and organization of the workstations, following all safety and sanitation protocols.
Student Poll Worker
Los Angeles County
11.2018 - 11.2018
- Supported election officials with setting up polling equipment and preparing the voting area for a smooth election day.
- Facilitated a positive voting environment, addressing any concerns or questions from voters in a professional manner.
Education
Bachelor of Arts - Psychology
California State University Los Angeles
12.2022
Skills
- Customer Service Excellence
- Effective Communication
- Open-mindedness
- Microsoft Suite
- Team Collaboration
- Problem-solving
Volunteer Experience
Kaiser Permanente
March 2018 - October 2018
Organized, filed, and performed data entry for nurse schedules in the Nursing Administration office.
Languages
Spanish
Native or Bilingual
Timeline
Passport Support Associate III
CGI Federal
05.2023 - Current
Crew Member
Chipotle Mexican Grill
06.2021 - 10.2021
Student Poll Worker
Los Angeles County
11.2018 - 11.2018
Bachelor of Arts - Psychology
California State University Los Angeles
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