Kristin Walent
Fairfield,VT
Summary
Experienced with passport support functions, including document verification and regulatory compliance passport services and client support. Skilled in documentation, data management, and customer service. Known for teamwork, adaptability, and delivering results. Reliable with problem-solving and communication abilities and administrative procedures.
Overview
23
23
years of professional experience
Work History
Passport Support Associate III
CGI Federal
02.2024 - Current
- Interface with passport applicants at Agency/Center Information and will-call counters
- Receive and review passport application, photograph, identification and supporting documentation including amendments, endorsements or replacement of mutilated, lost or stolen passports
- Review application for completeness, affirmation of the truthfulness of statements contained in the application and signature of applicant
- Maintains constant alertness to the possibility of fraudulent documents or claims of identity
- Handle confidential information and documents with discretion and maintain their proper organization
- Maintained strict adherence to privacy guidelines, ensuring the confidentiality of sensitive client information at all times
- Operate various equipment for scanning, mail out and metering of mail
Town Clerk Assistant/Animal Control
Town of Fairfield
05.2018 - 02.2024
- Maintain office phone calls and customers
- Recording and maintaining land records
- Co-organized and supervised elections, prepared polls, ballot boxes and counting votes via machine and by hand
- Assist preparing tax bills (printing, sorting, mailing, etc.) Receive payments due to the Town
- Assist researchers with computer or book log information, maps and parcel information
- Keeping record of registered dogs and rabies certificates
- Issue licenses i.e. dog, fish and wildlife
- Conducting investigations or complaints from the public and other agencies regarding animal neglect, bites, wandering or nuisance
- Helping find lost animals via social media postings
Circulation Desk Assistant
Bent Northrop Memorial Library
05.2018 - 02.2024
- Maintain office phone calls and patrons
- Strong communication with patrons
- Organize, sort and restock library items
- Maintain books collections, including cataloging and replacing lost or damaged books
- Process payments and created new patron library accounts
- Developed strong relationships with library users by providing personalized assistance and recommendations, enhancing overall customer satisfaction
- Maintained accurate records of library materials, ensuring proper inventory management and timely reshelving
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily
- Assist in preparing for special social gatherings
- Maintained a clean and organized circulation area, promoting a welcoming environment conducive to learning and exploration
Front Desk Assistant
Collins Perley Sports & Fitness Center
07.2022 - 02.2024
- Greeted clients entering establishment desk and engaged in pleasant conversations while managing check-in process
- Enroll guests in membership and loyalty programs
- Educate guests on related classes and membership options
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction
- Ability to work in fast-paced environment
- Selling memberships and update member account information
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business
- Highly experienced customer service, data entry, attention to detail, flexibility and adaptability and problem-solving, multi-tasking
Data Entry Clerk
BlueCross BlueShield
01.2002 - 01.2004
- Assisted with receptionist duties, file organization and research
- Scanned documentation and entered into database
- Established data entry priorities, sorted data, and entered accurately
- Obtained scanned records and uploaded into database
- Understanding of medical terminology and CPT, HCPCS, and ICD9 coding
- Knowledge of coordination of benefits principles and terminology
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Education
Diploma -
Muskogee High School
Muskogee, OK06.1993
Skills
- Data entry
- Customer Service
- Confidentiality and Reliability
- Correspondence handling
- Ability to multitask and prioritize
- Passport Book & Card print
- Problem-solving abilities
- Organizational skills
Gapyear
Toronto, Canada — Stay at home mother
September 2014 - December 2017
Timeline
Passport Support Associate III
CGI Federal
02.2024 - Current
Front Desk Assistant
Collins Perley Sports & Fitness Center
07.2022 - 02.2024
Town Clerk Assistant/Animal Control
Town of Fairfield
05.2018 - 02.2024
Circulation Desk Assistant
Bent Northrop Memorial Library
05.2018 - 02.2024
Data Entry Clerk
BlueCross BlueShield
01.2002 - 01.2004
Diploma -
Muskogee High School
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