Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameisha Muir

Haverhill,MA

Summary

Dynamic professional with a proven track record at CGI Federal, showcasing exceptional organizational skills and analytical thinking. Excelled in multitasking across diverse roles, enhancing customer satisfaction and streamlining operations. Adept in Microsoft Office, with a flair for fostering teamwork and achieving targets, embodying professionalism and excellent communication.

Overview

12
12
years of professional experience

Work History

Passport Support Associate III

CGI Federal
02.2023 - Current
  • Pre-screen various applicants applications for accuracy and completeness, and review varying forms of identification, parental consent, citizenship evidence, and other essential documents prior to adjudication.
  • Processed highly sensitive and confidential information and adhered and complied to internal controls, procedures, laws, and regulation pertaining to Boston Passport Agency.
  • Prepare and mail envelopes with correct passport and corresponding supporting documents.
  • Prior to distributing to applicants, print and review passport books for accuracy and quality.
  • Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions.
  • Assist customer service in maintaining and cataloging electronic records of passport applications.
  • Successfully maintain, file, and update passport application case files using various software's and computer databases.

Concierge Supervisor/Front Desk

Tillinger's Concierge
04.2019 - 02.2023
  • Managed scheduling and time cards for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
  • Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
  • Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
  • Receive and redirect mail, phone calls and packages.
  • Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
  • Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
  • Contacted residents and property manager via email with information regarding importance.
  • Greet residents, visitors and contractors warmly and make them feel welcome.
  • Act as a liaison between residents and building issues to the Property Manager.

Co-Manager

Love Culture
11.2014 - 11.2018
  • Managed daily cash reconciliation, processed weekly payroll, approved timecards, and made bank deposits, ensuring financial accuracy.
  • Resolved escalated customer complaints professionally, trained new employees, and led team meetings to communicate updates and celebrate successes.
  • Exceeded sales goals by developing clear targets, inspiring staff, and promoting target products.
  • Interviewed candidates, processed new hire paperwork, tracked employee attendance, and addressed punctuality issues.
  • Established performance goals for staff members and team and provided feedback on methods for reaching those milestones.

Childcare Teacher's Assistant

John Leonard Services
02.2012 - 03.2015
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.

Education

Associate of Arts - Human Services

MassBay Community College
Wellesley, MA
05.2025

Skills

  • Time Management
  • Analytical thinking/planning
  • Professionalism
  • Organizational Skills
  • Excellent Communication
  • Multitasking
  • Microsoft Word; Excel/Powerpoint/Outlook

Timeline

Passport Support Associate III

CGI Federal
02.2023 - Current

Concierge Supervisor/Front Desk

Tillinger's Concierge
04.2019 - 02.2023

Co-Manager

Love Culture
11.2014 - 11.2018

Childcare Teacher's Assistant

John Leonard Services
02.2012 - 03.2015

Associate of Arts - Human Services

MassBay Community College

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Tameisha Muir