Summary
Overview
Work History
Education
Skills
Timeline
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Michele Perez

Bakersfield,CA

Summary

Extensive customer service excelling in payroll operations and client support. Recognized for meticulous time sheet verification and fostering strong employee relationships, ensuring accurate banking and payroll processes. Proficient in UKG systems, combining effective interpersonal communication with a detail-oriented approach to enhance operational efficiency.

Overview

26
26
years of professional experience

Work History

Payroll Specialist

C&J Well Service
09.2018 - 02.2024
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained strict confidentiality of all payroll information and records.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Customer Service Representative

Last Mile Logistics
12.2016 - 02.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Accounts Payable

MMI Services, Inc
07.2014 - 12.2016
  • Ensured timely payments to vendors by efficiently managing accounts payable processes, fostering positive relationships with suppliers.
  • Researched and resolved accounts payable discrepancies
  • Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.

Communications Specialist

Chevron Valley Credit Union
09.1999 - 09.2004
  • Excellent communication skills, both verbal and written
  • Organized and detail-oriented with a strong work ethic
  • Assistance/referrals to account members regarding various bank issues, procedures, problem resolution, identifying issues via in-person, drive thru, loan or IRA departments.

Teller

Safe 1 Credit Union
10.1997 - 10.1999
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

No Degree - Business Administration

Bakersfield Community College
Bakersfield, CA

General Studies

American Schools Home Studies
Chicago, IL
06-1988

Skills

  • Payroll operations
  • Employee onboarding coordination
  • Time sheet verification
  • Detail-oriented approach
  • Client support
  • Billing accuracy assurance
  • Effective interpersonal communication
  • Invoice processing
  • Proficient in Word
  • Excel
  • Data entry proficiency
  • Experience with UKG systems
  • UltiPro proficiency

Timeline

Payroll Specialist

C&J Well Service
09.2018 - 02.2024

Customer Service Representative

Last Mile Logistics
12.2016 - 02.2018

Accounts Payable

MMI Services, Inc
07.2014 - 12.2016

Communications Specialist

Chevron Valley Credit Union
09.1999 - 09.2004

Teller

Safe 1 Credit Union
10.1997 - 10.1999

No Degree - Business Administration

Bakersfield Community College

General Studies

American Schools Home Studies

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Michele Perez