Summary
Overview
Work History
Education
Skills
Accomplishments
Internet Search, Poetry, Writing, Singing, Dancing, Skating, Baseball, Football walking
Additional Information
Timeline
Generic

Michele Peters

Fort Myers,FL

Summary

Accomplished Customer Support Specialist with a proven track record at LCS Industries, Abt SrBI, Kelly Services and various temporary agencies from New Jersey and Fort Myers Florida-enhancing customer satisfaction through expert complaint handling and CRM software proficiency. Demonstrated excellence in streamlining data processes and improving survey methodologies, coupled with strong interpersonal skills, and a commitment to customer service excellence. I also participated at the Red Cross, which I am working on reconnecting with for local volunteer work, and In Collier County, Fl.

Energetic Sales Support Specialist focused on enabling strong mass communications sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

34
34
years of professional experience

Work History

Administrative Manager

Community Development Department
01.2001 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • leaving current because I am maybe still needing to speak with them here in lee county Fort Myers, FL about volunteering.
  • Actual connected seemingly to "The Faith Centers" Dr Henry and Carol Fernandez, Sunrise &Fort Lauderdale Fl. I stille engage with the Fort Myers fl. lotion " The Faith Centers" for personal- as/ if they are related.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Administrative Assistant

Kelly Services
01.2014 - 01.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.


Customer Support Specialist & Surveyor

Abt Srbi
01.1991 - 01.2016
  • Participated in professional workshops and conferences to expand skillset as a Survey Administrator.
  • Developed customized reports based on client requirements, presenting data in an understandable and actionable format.
  • Utilized various sampling methods to ensure diverse representation of target populations in surveys conducted.
  • Streamlined data collection processes for increased efficiency and accuracy in results.
  • Conducted regular evaluations of existing surveys, identifying areas for improvement or updating as needed.
  • Resolved participant concerns promptly, maintaining positive relationships with respondents throughout the process.
  • Assisted in the analysis of survey data, providing valuable insights for informed decisionmaking.
  • Managed multiple survey projects concurrently, ensuring timely completion and delivery of results to clients.
  • Continuously updated knowledge on industry trends and advancements regarding survey methodology.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
  • Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations.

Education

No Degree - Journalism, Intended Major

University of Connecticut
Storrs, CT
01.2026

Certificate, of Completion; Theology - Theological Studies

Faith International Training School
Fort Myers, Floriad
06.2014

Bachelor of Arts - Journalism Communication

Rutgers University of Arts And Sciences
Newark, NJ
06.1998

Associate of Arts - Liberal Arts And Sciences

Fairleigh Dickinson University
Teaneck, NJ
12.1991

No Degree - Community Partnership

Essex County College
Newark, NJ
08.1989

High School Diploma -

Montclair High School
Montclair, New Jersey
06.1988

Skills

    • Complaint Handling
    • Customer Relationship Management (CRM)
    • CRM Software
    • Call center experience
    • Sales Support
      • Customer service excellence
      • Interpersonal Skills
      • Friendly and Patient
      • Active Listening
      • Incident Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Internet Search, Poetry, Writing, Singing, Dancing, Skating, Baseball, Football walking

I enjoy researching, however based on my BA degree, that is what I usually do during the daytime. I try to get off the computer towards the evening. I enjoy listening to soft jazz music at night - even while I am asleep. Jazz music calms my mind, and puts a lot of the worries to rest.

I have a huge gap is work and employment due to a human trafficking concerns, which I attributed to relocating ghere to lee county Fort myers florida In October 1 or 2nd 2022. My parents, at that time, or companies as they have become thought my mom Gladys Peters deceased of Cancer. I that been a long time, being separated from my family and friends and scool peers. I also am lacking a lof of connections for my health,

and and working on re connecting via my health insurance for home health aid, non emergency medical trasnprtion and also my adopted

and biological parents, Alex and Clarissa.

(*these are not at all exact dates)

Additional Information

I was recovering from a mental health issue, and nutrition issues coming into Lee count Florida. After several years being patient, without my mom Gladys Fuller, maiden name. _ I have found that patience in anything health, is worth the time and investment. You can not do it all in one sprint- all the time. I get things done, if i carefully calendar in those events, or day and night time locations, where I would like to be.

the attention given to the intent is a challenge in my personal life, with very little access to transportation, at all where i am living.

I hope to get even better by taking health IT courses eitehronline, or in persons (Maybe hybrid courses at FIT).

My biggest gap that concerns me is from being hosptlaied prior to moving to Lee County in 20022. I was not albe to

collet a lot of health research and speak to enough doctors. and again had to be hospitalized. I am still working to clean up my health

records and get my health record in order from birth until now. It is exciting, but sometime. without gainful employment

i find myall gapped where i am not sure what type of job i would be fit for right now.

Timeline

Administrative Assistant

Kelly Services
01.2014 - 01.2016

Administrative Manager

Community Development Department
01.2001 - Current

Customer Support Specialist & Surveyor

Abt Srbi
01.1991 - 01.2016

No Degree - Journalism, Intended Major

University of Connecticut

Certificate, of Completion; Theology - Theological Studies

Faith International Training School

Bachelor of Arts - Journalism Communication

Rutgers University of Arts And Sciences

Associate of Arts - Liberal Arts And Sciences

Fairleigh Dickinson University

No Degree - Community Partnership

Essex County College

High School Diploma -

Montclair High School
Michele Peters