Michele Porcelli
Islip,NY
Summary
Detail-oriented professional with a strong background in managing daily operations and ensuring regulatory compliance. Recognized for effective problem-solving, cash management, and managing difficult personalities, fostering positive relationships with customers and staff alike.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Round 2 Pub Inc.
Bohemia, NY
11.2018 - Current
- Manage daily operations, ensuring efficient service and optimal guest experiences.
- Develop and implement staff training programs to enhance service quality.
- Established vendor relationships, negotiating contracts for cost-effective supplies.
- Analyzes financial reports to identify trends and improve profitability strategies.
- Streamline inventory management processes to reduce waste and improve stock accuracy.
- Ensure compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Introduced themed nights attracting specific clientele groups thus diversifying the customer base.
- Recruits, hires, and train talented staff to fill vacancies.
- Maintains bookkeeping records and balances bank accounts.
- Responsible for managing daily sales reports, inventory, profit and loss reports, taxes and cash deposits.
Bartender/Server
Various
Long Island, NY
07.1998 - Current
- Fostered a positive environment by building rapport with customers and addressing their needs promptly.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender/Manager
4LR Inc.
Bohemia, NY
01.2010 - 11.2018
- Supervised daily bar operations, ensuring compliance with health and safety standards.
- Trained and mentored new bartenders on mixology and customer service techniques.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
Substitute Teacher/Home Instructor
West Islip High School
West Islip, NY
09.2011 - 06.2013
- Collaborated with teachers to support curriculum delivery and student engagement strategies.
- Provided individualized support to students requiring additional assistance in coursework.
- Developed positive relationships with students, enhancing trust and communication within the classroom.
- Facilitated group activities that promoted teamwork and critical thinking skills among students.
- Created and developed lesson plans to meet students' academic needs.
- Coordinated after-school tutoring sessions for struggling students, providing targeted support for skill development and content mastery.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Substitute Teacher
BOCES
Suffolk County, NY
10.2008 - 06.2011
- Implemented behavioral management strategies to maintain classroom order and discipline.
- Collaborated with educators to support curriculum delivery and instructional materials.
- Provided individualized support for students with special educational needs, enhancing their learning experience.
Education
Master of Science - Adolescent Education
Dowling College
Oakdale, NYBachelor of Science - Biological Sciences
SUNY Old Westbury
Old Westbury, NYAssociate of Arts - Liberal Arts
Suffolk County Community College
Brentwood, NYSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Bookkeeping
- Customer Service
- Cash Register/POS Systems
- Managing Cash Deposits
- Managing Difficult Personalities
Timeline
Owner/Operator
Round 2 Pub Inc.
11.2018 - Current
Substitute Teacher/Home Instructor
West Islip High School
09.2011 - 06.2013
Bartender/Manager
4LR Inc.
01.2010 - 11.2018
Substitute Teacher
BOCES
10.2008 - 06.2011
Bartender/Server
Various
07.1998 - Current
Master of Science - Adolescent Education
Dowling College
Bachelor of Science - Biological Sciences
SUNY Old Westbury
Associate of Arts - Liberal Arts
Suffolk County Community College