Michele Price
Odessa,TX
Summary
Dynamic hospitality professional with extensive experience at Residence Inn Marriott, excelling in customer service and guest relations. Proven ability to resolve issues promptly, enhancing guest satisfaction and loyalty. Skilled in cash handling and proficient with reservation systems, consistently delivering exceptional service and fostering positive relationships with guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Residence Inn Marriott
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Front Desk Supervisor
TownePlace Suites by Marriott
03.2023 - 07.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Catering Coordinator Manager
Potbelly
11.2020 - 03.2023
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Opened and closed store as a manager when needed,
Mail Handler
USPS, United States Postal Service
04.2017 - 10.2020
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Education
Associate of Science - Biology
Brookhaven College
Dallas, TX05-2023
High School Diploma -
Jim Hill High School
Jackson05-2008
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Front desk management
Accomplishments
- Received a job promotion within 2 weeks of hire date due to outstanding performance.
Certification
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- ADA Compliance and Service to Guests with Disabilities Certificate – Various providers offer courses on ADA compliance specific to hospitality.
- Food Handler Certification - ServSafe or National Restaurant Association.
Timeline
Front Desk Agent
Residence Inn Marriott
07.2024 - Current
Front Desk Supervisor
TownePlace Suites by Marriott
03.2023 - 07.2024
Catering Coordinator Manager
Potbelly
11.2020 - 03.2023
Mail Handler
USPS, United States Postal Service
04.2017 - 10.2020
Associate of Science - Biology
Brookhaven College
High School Diploma -
Jim Hill High School
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