My interests are culinary and food, arts and creativity, books and movies, documentaries, environmental protections, travel, humane treatment of animals, child protections and that of the elderly
Michele Randall
Mauldin
Summary
Accomplished Inside Sales and Customer Service Professional with 22 years of experience in hospitality, telecommunications, home warranty services and non-invasive medical aesthetics. Former award-winning Coordinating Television Producer. Proud recipient of the 2017 Telly Award for excellence in sponsored programming. Now seeking a part-time individual contributor role to apply my deep expertise in meeting and exceeding closing sales and customer service metrics. Five years of experience working remotely. My goal is to deliver results in a focused, collaborative environment.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
10
10
years of professional experience
Work History
Account Manager
Arrivia/icruise.com
06.2024 - 07.2024
- As an Account Manager I contact members to upgrade their vacation packages for land and sea. Our vacation packages offer many perks and discounts for domestic and international travel. Our products offer our members availability to all the major cruise lines and access to bookings in 180,000 properties worldwide.
- Remote
Aesthetic Advisor1
Ideal Image Med Spa
02.2022 - 02.2024
- As an Aesthetic Advisor1 I qualified internet leads from consumers for various aesthetic modalities. I explained the various treatments offered. I asked the consumers questions about their medical history to make sure any treatments were not contraindicated. Once the customer was qualified, I transferred them to an Aesthetic Consultant-2 for a 30- minute free zoom assessment.
- Remote
Renewal Sales Representative
2-10 Home Buyers Warranty
12.2020 - 02.2022
- I managed key accounts to build strong relationships and drive business growth. I conducted outbound calling to consumers to renew their home warranty service agreements. I utilized my sales and customer service skills to overcome objections to maintain our customer loyalty and improve customer lifetime value.
- Remote
Award Winning Coordinating Producer
Multi-Media Productions
11.2014 - 03.2020
- I researched nationwide and International businesses to determine if they qualify for specific storylines for my B2B and B2C programs. Worldwide Business and Modern Living hosted by Kathy Ireland formerly aired on Fox Business Network, Bloomberg International. Modern Living aired on Women's Entertainment Network weekly and in prime time. Our award- winning programs offered our clients global exposure, increased brand awareness and an immense third party credibility interview by kathy ireland, CEO of her own $2.5 billion dollar a year Company. Multi Media Productions created an intensive geo-targeted marketing campaign to gain maximum return on investment. I am the proud recipient of the prestigious 2017 Award for excellence in sponsored programming. I produced a segment focusing on Elevate Rehab which focuses on a holistic approach to combating multiple addiction disorders. Here is the link to my award winning production: https://www.youtube.com/watch?v=W6BLiLqNvRI
Education
High School Diploma -
Piper High School
Sunrise, FLSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales Closing
- Lead Generation
Accomplishments
Collaborated with a team of 10 to improve customer service and satisfaction metrics through improved accuracy and efficiency.
Interests
Proud recipient of the 2017 Telly Award For Excellence in Sponsored Programming.
I produced a segment for Modern Living, hosted by kathy ireland®. This segment aired on the E Network. It focused on a holistic rehabilitation facility in Watsonville, California that helps patients with multiple addiction disorders. Elevate Rehabilitation offers
a 12 step cutting edge alcohol and drug program with proven success that exceeds national standards.
Timeline
Account Manager
Arrivia/icruise.com
06.2024 - 07.2024
Aesthetic Advisor1
Ideal Image Med Spa
02.2022 - 02.2024
Renewal Sales Representative
2-10 Home Buyers Warranty
12.2020 - 02.2022
Award Winning Coordinating Producer
Multi-Media Productions
11.2014 - 03.2020
High School Diploma -
Piper High School