Michele Rico
Las Vegas
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved high customer satisfaction through effective resolution of escalated support issues and strong rapport with clients. Focused on contributing to team success and building lasting relationships to drive business growth.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Bob’s East Side Deli
Las Vegas
03.2016 - Current
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Coordinated inventory management and ensured adequate stock levels for deli items.
- Collaborated with suppliers to ensure quality ingredients met deli standards.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Developed and implemented strategies for providing excellent customer service experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed daily operations and staff scheduling for customer service team.
Cashier
Silvertoncasino
Las Vegas
03.2014 - 03.2016
- Assisted management with daily operational tasks and customer service strategies.
- Maintained cleanliness and safety standards in food preparation areas.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Drove customer feedback to deliver information to management for correctly
- Processed customer transactions at point of sale efficiently.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with inquiries and product information.
- Handled customer complaints with professionalism and care.
- Ensured cleanliness and organization of the cashier area daily.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Votec High School
Las Vegas, NVSkills
- Customer relationship management
- Employee training
- Quality control
- Team leadership
- Inventory management
- Operates Slicer
- Delivery Driver
Affiliations
- I take a boxer class, I love to experiment in the kitchen, I try to garden, love to hike and sight see.
References
References available upon request.
Timeline
Customer Service Manager
Bob’s East Side Deli
03.2016 - Current
Cashier
Silvertoncasino
03.2014 - 03.2016
Votec High School